Dubai Consumer

DEPARTMENT OF ECONOMIC DEVELOPMENT - DUBAI

About this app

Dubai consumer application provide services such as consumer complaints and Business complaints against companies in Dubai.
The application is very useful and it can help you to register complaints or comments regarding any commercial violation on consumer rights.
In addition Traders can submit complaints against other companies based in Dubai and follow up complaint status.
Be right and know your consumer rights

Ratings and reviews

Firstly, it must be ensured that the place of the complaint or store is in Dubai and not in another city. Secondly, all balances and documents proving the purchase must be presented, and the date of purchase must be proven. It must also be known that if the store is located outside the scope of the department, for example if it is within the free zone or outside In the Emirates, nothing can be done, applications are good in any case at understanding what is happening on the ground

Not working, the app gets installed and loads, but when trying to use any of the options it doesn't work. Please update and fix the app! 20-FEB-2023:Just a quick update on the app, you have to be in the UAE for the app to work! I have tested using a VPN and and I can confirm that all the features worked! The developer should fix this to allow it to work outside the UAE as well.

Awful service. I made a complain and attached all documents required. They sent me a reference number. After a day it was mentioned as solved. When i asked a friend to call as i moved from Dubai they told him that the company i had complained for was closed and left the country. They also told him that I should communicate with the police as they were handling the situation. This was totally wrong. Company is still existing. Why?????? Was it a joke? I still have the name and reference number.

What's new

Update