Direct Energy Account Manager

Direct Energy

About this app

The Direct Energy App provides easy access to all account information at your fingertips. The app is available for Texas and Northeast/ Midwest customers. You can monitor your usage, renew plans, earn referral rewards, pay your bill, and more. Log in with the same username and password as your Direct Energy Online Account Manager.

*Some app features are not available in all markets.

Key Features:

1. Easily pay your bill and set up autopay*
2. View, renew, or change your electricity and natural gas plans*
3. Monitor your energy usage by month and year
4. Link your electric vehicle (Tesla, Jaguar, Ford Mustang EV models) and Google Nest Thermostat*
5. Find your utility contact information to report an outage
6. Give us feedback to improve your app experience
7. Explore the app in dark theme/ dark mode*
8. View our FAQs and contact us through phone, chat, or email

Visit directenergy.com/app to learn more about the Direct Energy app.

Ratings and reviews

This app doesn't work at all. All it says is an error occurred and tells you to back out to the log in screen. The website works fine. The app sucks. It was good until there was a period of time that there wasn't even an app available to download. Now everything sucks. I have deleted a d reinstalled the app several times. It doesn't work. The web browser is fine but the app is not worth the time or effort.

I never have had such a bad experience. NOT once have I opened the app and not had a problem. There was an update that promised bug fixes but I still can't get it to work. Update... Uninstalled and reinstalled just to see if it fixes the issue but no such luck. Still I am not able to see my bill or plan it will not let me change my. Phone number which still shows my old number.. Which is weird since I have already changed with the company itself. I have never been able to SEE my current bill let alone pay it through the app. I did contact the email provided but with no outcome I sent all the info I was requested to and still have not anything back or have seen a change in the app. I am looking for another provider since this proves the lack of caring and customer service.

I've been a customer with direct energy for 4 years now. Everything was always great (the customer service, the app, the navigation of the web page even choosing an energy option) until they got hacked maybe 1 to 2 years ago. Ever since, seems like they change and update the app every week. Also, one day it's working and 5 seconds later its not. I've had trouble logging in since the mishap. You'd think if the app is down you can just go online to sign in, well you'd be wrong!

What’s new

Various enhancements to improve overall app experiences.