Direct Energy Account Manager

Direct Energy

About this app

Our enhanced features help you better manage your account from your fingertips. You can easily monitor your usage, renew your plan, earn referral rewards, pay your bill and more!

GETTING STARTED IS SIMPLE:
1. Download the app. It's free
2. Log in with the same username and password as your Direct Energy Online Account Manager.
3. Activate PIN or biometric authentication for easier and more secure access.
4. Once you're logged in, start exploring all the app has to offer.


MANAGE YOUR ACCOUNT LIKE NEVER BEFORE

ENJOY A UNIQUE APP EXPERIENCE
Our app has a modern look and feel. With just a few clicks, you can tailor the app to your needs by hiding or showing any of the tiles that are displayed on the dashboard.


EASILY PAY YOUR BILL
You can easily make one-time payments through the app, enroll in AutoPay and never miss a due date and set up Paperless Billing to reduce clutter.


TAKE CONTROL OF YOUR ENERGY USAGE
You can view daily, weekly, monthly, or yearly usage and compare it to the previous period in just a few taps. 


KEEP TABS ON YOUR REFERRALS
Get a $50 bill credit for every friend you refer who becomes a Direct Energy customer -- your friends will get one too! Plus, you can easily track your rewards. 


EASY TRANSFER SERVICE 
Select a plan, schedule move dates and complete the transfer


EASY, QUICK AND SECURE ACCESS
Keeping track of paper documents can be a hassle and that's why you can easily find information about your plan, account and more in just a few taps.

 
SWITCH BETWEEN MULTIPLE ADDRESSES AND ACCOUNTS: 
If you have multiple service locations, it's now easier than ever to access them. With a single login, you'll be able to switch between all the service locations in your account.

 
WE’RE HERE TO HELP
Your feedback matters: Help us improve your app experience.
Visit directenergy.com/app to learn more about the Direct Energy app. Please note that currently the Direct Energy app is only available to customers in Texas.
If you need assistance, please contact us via online chat or 1-888-305-3828, 7am to 10pm CT, 7 days a week.

Ratings and reviews

Very Easy to understand and navigate. I about gave up with the app due to it not working properly for more than 6 months. I'm happy to see that all that maintenance paid off for them. Love how easy it is to navigate through and take care of what you need. Bill, Usage, Your plan, and when you need to renew. Very easy... to see all options and understand exactly your bill and usage. Hands down Direct, you made it easier and more functional for those who have a hard time with Tech!

I've been a customer with direct energy for 4 years now. Everything was always great (the customer service, the app, the navigation of the web page even choosing an energy option) until they got hacked maybe 1 to 2 years ago. Ever since, seems like they change and update the app every week. Also, one day it's working and 5 seconds later its not. I've had trouble logging in since the mishap. You'd think if the app is down you can just go online to sign in, well you'd be wrong!

This app doesn't work at all. All it says is an error occurred and tells you to back out to the log in screen. The website works fine. The app sucks. It was good until there was a period of time that there wasn't even an app available to download. Now everything sucks. I have deleted a d reinstalled the app several times. It doesn't work. The web browser is fine but the app is not worth the time or effort.

What's new

Minor enhancements to improve the app experience.