Direct Energy Account Manager

4.7
3.06K reviews
100K+
Downloads
Content rating
Everyone
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About this app

The Direct Energy App provides easy access to all account information at your fingertips. The app is available for Texas and Northeast/ Midwest customers. You can monitor your usage, renew plans, earn referral rewards, pay your bill, and more. Log in with the same username and password as your Direct Energy Online Account Manager.

*Some app features are not available in all markets.

Key Features:

1. Easily pay your bill and set up autopay*
2. View, renew, or change your electricity and natural gas plans*
3. Monitor your energy usage by month and year
4. Link your electric vehicle (Tesla, Jaguar, Ford Mustang EV models) and Google Nest Thermostat*
5. Find your utility contact information to report an outage
6. Give us feedback to improve your app experience
7. Explore the app in dark theme/ dark mode*
8. View our FAQs and contact us through phone, chat, or email

Visit directenergy.com/app to learn more about the Direct Energy app.
Updated on
Mar 28, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, App activity and 2 others
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.7
3.01K reviews
keith berg
November 21, 2022
This app doesn't work at all. All it says is an error occurred and tells you to back out to the log in screen. The website works fine. The app sucks. It was good until there was a period of time that there wasn't even an app available to download. Now everything sucks. I have deleted a d reinstalled the app several times. It doesn't work. The web browser is fine but the app is not worth the time or effort.
23 people found this review helpful
Did you find this helpful?
Direct Energy
November 22, 2022
We are truly sorry for the bad experience you've had, Keith, and we would like to gather as much information as we can to find the specific scenario and help you solve the problem. Please reach us by email at ga-decustomerhelp@nrg.com with relevant screenshots to better assist you. Thanks. - Marta / Digital Care
A Google user
September 14, 2018
I never have had such a bad experience. NOT once have I opened the app and not had a problem. There was an update that promised bug fixes but I still can't get it to work. Update... Uninstalled and reinstalled just to see if it fixes the issue but no such luck. Still I am not able to see my bill or plan it will not let me change my. Phone number which still shows my old number.. Which is weird since I have already changed with the company itself. I have never been able to SEE my current bill let alone pay it through the app. I did contact the email provided but with no outcome I sent all the info I was requested to and still have not anything back or have seen a change in the app. I am looking for another provider since this proves the lack of caring and customer service.
9 people found this review helpful
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Direct Energy
June 7, 2018
Hi, Jennifer! I am sorry to hear you are having ongoing issues with the app and would be happy to investigate it further for you. Please email us at dedigitalcare@directenergy.com with the account number and your device name for assistance. Thank you! -Elle
Day Murphy
July 8, 2022
I've been a customer with direct energy for 4 years now. Everything was always great (the customer service, the app, the navigation of the web page even choosing an energy option) until they got hacked maybe 1 to 2 years ago. Ever since, seems like they change and update the app every week. Also, one day it's working and 5 seconds later its not. I've had trouble logging in since the mishap. You'd think if the app is down you can just go online to sign in, well you'd be wrong!
37 people found this review helpful
Did you find this helpful?
Direct Energy
July 11, 2022
Hey Murphy, to help determine whether it's an issue with your log in credentials or the app, we recommend attempting to log in to your Online Account Manager via a web browser. If you're unable to, please follow the online "Forgot Password" option or reach us by email at ga-decustomerhelp@nrg.com. Warm regards! - Marta / Digital Care

What’s new

Various enhancements to improve overall app experiences.