Direct Energy Account Manager

4.6
2.74K reviews
100K+
Downloads
Content rating
Everyone
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About this app

The Direct Energy App provides easy access to all account information at your fingertips. The app is available for Texas and Northeast/ Midwest customers. You can monitor your usage, renew plans, earn referral rewards, pay your bill, and more. Log in with the same username and password as your Direct Energy Online Account Manager.

*Some app features are not available in all markets.

Key Features:

1. Easily pay your bill and set up autopay*
2. View, renew, or change your electricity and natural gas plans*
3. Monitor your energy usage by month and year
4. Link your electric vehicle (Tesla, Jaguar, Ford Mustang EV models) and Google Nest Thermostat*
5. Find your utility contact information to report an outage
6. Give us feedback to improve your app experience
7. Explore the app in dark theme/ dark mode*
8. View our FAQs and contact us through phone, chat, or email

Visit directenergy.com/app to learn more about the Direct Energy app.
Updated on
May 20, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity, App info and performance, and Device or other IDs
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.6
2.7K reviews
Day Murphy
July 8, 2022
I've been a customer with direct energy for 4 years now. Everything was always great (the customer service, the app, the navigation of the web page even choosing an energy option) until they got hacked maybe 1 to 2 years ago. Ever since, seems like they change and update the app every week. Also, one day it's working and 5 seconds later its not. I've had trouble logging in since the mishap. You'd think if the app is down you can just go online to sign in, well you'd be wrong!
33 people found this review helpful
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Direct Energy
July 11, 2022
Hey Murphy, to help determine whether it's an issue with your log in credentials or the app, we recommend attempting to log in to your Online Account Manager via a web browser. If you're unable to, please follow the online "Forgot Password" option or reach us by email at ga-decustomerhelp@nrg.com. Warm regards! - Marta / Digital Care
kisha kalawe-cardwell
April 12, 2023
Very Easy to understand and navigate. I about gave up with the app due to it not working properly for more than 6 months. I'm happy to see that all that maintenance paid off for them. Love how easy it is to navigate through and take care of what you need. Bill, Usage, Your plan, and when you need to renew. Very easy... to see all options and understand exactly your bill and usage. Hands down Direct, you made it easier and more functional for those who have a hard time with Tech!
14 people found this review helpful
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Direct Energy
April 13, 2023
Thank you for giving us this great comment, Kisha! You are a fundamental part of our family, and all of us at Direct Energy want to serve you as you deserve and always offer you the best services on the market. We love knowing that we have managed to satisfy you with the new app version. Thank you for believing in us! - Marta / Digital Care
Tonia k
March 25, 2021
After all these years those app still has problems. So sad. I posted a review about the app glitches and problems and no improvement. Wow. Almost anything I do on the app it freezes and I have to close the window. The app is worthless hopefully the website isn't. Also what is the point of daily usage if you can't even use the feature. I have a smart reader and online and the app for direct energy is still in January and it's the end of March. I need to go on center point website.. Uninstalling..
2 people found this review helpful
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Direct Energy
June 13, 2017
Tonia, we apologize that you've been experiencing issues with the app. We would like to look into the error you are receiving to get this resolved for you. Please email us at dedigitalcare@directenergy.com with your account number, version of the app, phone you are using, and any other information that may be important. Thank you! -Kate

What's new

Improvements to provide an enhanced user experience.