Driver THREATENS TO PULL OUT OF CAB. Stops inside lanes & miss passengers. Missed stop, goes back to pick - delay. When advised positively Argues & Threatens to pull out. COMMUT, EZ SHUTTLE far better. Felt like travelling in rude Auto. Left my car to travel securely but Pathetic service from Easy Commute. QUITTING
Have been using the Easy commute shuttle from couple of days. So far it has been a good experience riding with them and could able to get the best route for my travel to office. Drivers are polite and easy to mingle Prices are economical. On to the App usability part - few suggestions guess little care in terms of making the app more easy to use. - Notice free ride alert in My Wallet section but no clue how to claim it. - quick route save option in booking page is not highlighted properly Rewards Like - May be few extra credits when purchased in bulk
Pathetic service and customer care Drivers and company cancel rides at will. Also, very casual about passenger's time and money. I recently got 3 rides consecutively cancelled by the driver "just like that". Just this morning, the driver decided to leave the stop 5 minutes before time, just seconds before I could reach. Their executive casually asks me to reach the next stop, which is a km away within max 5 minutes, as if i did something wrong by not reaching early. I somehow manage it, but of course the driver wasn't there.. it was all just a lie.. Worst of all, they denied refunding me too. I'm switching to something else. If you have any shame, please let me transfer my remaining money from the wallet to my bank account. I have some 1500 bucks left.
I am challenging the easy commute, take me on time atleast 1 ride, i will pay 3 rides prices. Useless commute, dirty vehicles.
Worst service ever. No prompt response from customer support. Always late. Keeps passengers on trouble by cancelling the cabs abruptly and providing no good options for cancelled ride. No live tracking, proper information regarding timings and routes are not provided to the driver. Because of miscommunication between driver and the team, cab left early and was kept in trouble. Waited for one hour for the cab another day. Had similar bad experiences most of the time
If I have to added just rupees 2 to confirm a ride even than I have to add 100 minimum. It's irritating. Please provide flexible amount options
Bug fixes & UI improvements.
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