LloydsDirect (formerly Echo)

Order, track and get reminders for your repeat prescriptions, all in one place. Plus get your medicine delivered, for free.

Part of the NHS Innovation Accelerator.
Rated ‘Excellent’ on Trustpilot.

Everything in one place
Request prescriptions, track your orders and set reminders to take your medicine, all from our mobile app or website.

Free prescription delivery
Delivery is free on all prescription medicines, including ones that need to be kept in the fridge. We deliver to any address in the UK.

Local when you need us
Want to see a pharmacist in person? Choose to collect your prescription at your local LloydsPharmacy instead. Your medicine will be prepared in-store to pick up when it suits you.

Always order in time
You’ll get a reminder to order your next prescription 10 days before you’re due to run out. So your next order should arrive with time to spare.

Look after loved ones
Manage your whole family’s prescriptions from your LloydsDirect account. Get their medicine delivered to you, or send it directly to them.

Keep your health on track
Stay on top of your medicine schedule with customisable reminders to take each dose.

No extra costs
Using LloydsDirect costs no more than your local pharmacy. You can use your NHS exemption or prepayment certificate with us, or if you pay for prescriptions, it’s just the standard NHS charge.

Get help from humans
Have a question? Our friendly team of Patient Care advisors and pharmacists is here to help. We’re available by phone, email, or in-app messenger.


“They have answered all questions or queries quickly, and are always helpful and friendly. I would recommend LloydsDirect to everyone.” – Samantha, Trustpilot *****

“Amazing service! Signed up with LloydsDirect on a Tuesday evening. Meds delivered on the Thursday morning. Wow... Can’t fault it.” – L Drew, Trustpilot *****

“First class in all respects. This is the most amazingly quick and efficient service. Completely hassle-free.” – Susan, Trustpilot *****


How LloydsDirect works
1. Order your medicine
Sign up on our website or download 
our app, then place your order.

2. Your GP approves
After approving your order, your GP sends us an electronic prescription.

3. Receive your medicine
We post your medicine from our registered pharmacy, for free.

LloydsDirect works with your GP
You can order medicine through LloydsDirect if your GP supports electronic prescriptions. At the moment, that's 96% of GPs in England. And don't worry about telling your GP that you’re switching to LloydsDirect – we’ll do that for you.

Switch to LloydsDirect today
Join over 450,000 people who already trust us with their NHS prescriptions.
-Easy online ordering
-Free delivery or collection
-Reminders to order


LloydsDirect is registered with the Information Commissioner's Office (under the name of our holding company, Metabolic Healthcare Ltd) and complies with the General Data Protection Regulation 2016/679 (GDPR) and the Data Protection Act 2018.

LloydsDirect is registered with General Pharmaceutical Council (GPhC). We’re proud to be part of the official NHS App Library and the NHS GP System of Choice programme. These bodies provide external oversight of our systems and processes, ensuring your data is secure.
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Additional information

1 October 2021
Current Version
Requires Android
5.0 and up
Content rating
Offered By
Metabolic Healthcare Ltd
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