Look, I'm sure there are merits for this app and service. Unfortunately, my experience has been less than great. I first couldn't load my card details, which seemed to right itself. Then I tried to use a first ride promo code from a friend. I was charged for the trip. When I tried to use the second code I was given, the app tried to charge me for the ride before I even got into the car. I'm disappointed, frustrated and frankly not going to give it any more chances. Your support team is not helpful.
I changed my rating from 5 stars to 2 stars. I liked the app better when you could set your location and then scroll through the different cars in the area and choose a suitable one based on the price and estimated arrival time. Now you have to go back and forth between categories and it never seems to give you more than one option for a car. For example, I can't choose a car that arrives in 10 minutes if there are cars that are closer to me. I hope they switch back to how it worked before.
Bring back the possibilty to choose drivers and cars. Now it is like playing roulette - expected regular decent taxi for business drive... and got VW Caddy (quite dirty, besides). Next time I get what, rusty Opel Ascona from 1980's? I am sorry, but these things matter. That was my last ride under such lottery conditions.
Decent app, needs better and quicker customer service. A driver charged me incorrectly and it took more than a week for my refund. Need to add the ability for immediate refunds without multiple messages with customer service. Also, responses from customer service took way too long!
I called a cab and the driver took over 30mins without even a call or apology. I called him and he didn't pick either. I had to cancel the trip and call another one. Still it was the same though this one at least called. Had to cancel it as well and hailed an uber which came faster. I think the driver have a problem with navigation
I feel so ripped off and dissatisfied. I was quoted R120 - R140 before the trip. When I reached my destination the price was R180 and yet there was no traffic and we took the fastest route. I will rather use UBER as their prices don't change whilst you on your journey and its cheaper and there are more cars available on request. The driver was was kind and polite so well done for his good attitude.
• Design updates for a much smoother experience in the app. If you love Taxify please write us a review.
• Taxify is now in Kyiv, Ukraine!
• Added Ukrainian language to the app.
• Don't forget to leave ratings after each ride, this helps us keep high service quality!
Ride with Uber for fast, reliable rides that are affordable and available 24/7.