
Jorge Torres
What a waste of time. The app constantly fails with errors like "no internet connection" or "something went wrong" when trying to validate identity. After many attempts it was impossible to register my passport picture. I had to do the whole process again in the computers they have at the airport to finish my declaration. The delay sent me back the the end of the immigration line, so be careful if you plan to rely on this app.
42 people found this review helpful
DICT eGovernment
January 14, 2025
We regret any inconvenience you may be encountering. Our team is readily available to assist you. Granting access to "Photos and Videos" in your app permissions might help resolve the issue. If the problem persists, please reach out to us at support@e.gov.ph, and include a screen recording of the issue. Thank you for your understanding!

Theresa Mendoza (Tere)
Haven't used all the services in this app but so far so good. Clean UI and I like that there is an offline option to view your ID. Accessing eTravel in this app is also a game changer. This initiative is a nice start - collating the important stuff in one place. I am hoping you've put in a lot of effort in the security (data encryption, allow 2-step verification via sms or email depending on use case, etc) and risk plans as well! Hoping for the app features not to bloat moving forward!
341 people found this review helpful
DICT eGovernment
November 13, 2024
Thank you for your valuable feedback and for trusting our app for your digital government services. We take the security of your data seriously and have implemented several measures to protect your privacy and safety. We truly appreciate your input and are committed to continually improving the app's security and functionality.

Kimlee Bryan Salvacion
This app is a bit useful, but clunky, and still missing a lot of key details, so it needs a lot of improvement. One thing I noticed is that when I set a digital signature, it won't go through even after inputting my MPIN. Also, some government services won't load, or fail to load.
376 people found this review helpful
DICT eGovernment
June 18, 2025
Thanks for your feedback, Lee. We're working on improving the app’s features and performance. For the digital signature and service loading issues, kindly send us more details (screen recording, registered email, device info) via support@e.gov.ph so we can assist you further. We appreciate your input!