
LoLo Hanna
I seemed to have lost a lot of my information because I could not log in. Everytime I tried to log in, I would get a message about try again password or log in does not work. I had the same passwords for all accounts, and I ended up having to uninstall and reinstall the app and change the password. After doing that, I seemed to have lost 3 accounts. It worked fine until this last update
223 people found this review helpful
Epic Systems Corporation
18 October 2024
We're sorry to hear you're having this issue. Please email the details of this issue to us at MyChartSupport@epic.com, include the details listed here, and let us know which health system you are logging into so we can troubleshoot further. Each health system hosts their own instance of Epic, so we may ultimately need to reach out to them.

Amazonian from Boston
If anything, this version of MyChart has more options than I know how to use, and some, like Medication updates and check-in interviews are sometimes difficult to complete because I take so many meds. Still, it is easy to find the major categories of information about my conditions and meds, and to update information. One gripe is in Messages, where I cannot edit a message that I have already submitted, and I sometimes run out of space well before I notice that I am over the maximum entry limit.
288 people found this review helpful
Epic Systems Corporation
7 October 2025
Thank you for the review. Many aspects of MyChart are controlled by your own healthcare organization through setup and settings. We recommend reaching out to them for support. If you don't know how to reach them, email us at MyChartSupport@epic.com, let us know the issue and the organization name and we can look up their contact info for you.

Judy Staicer
pretty much it's a good app. but it's very annoying when it asks if you've taken trips out of state or country. I often go "out of state" (a one hour trip) for shopping, appointments, etc. and it's silly to have to list all of these separately, or at all, as if communicable diseases stop spreading at the state line. So I don't bother listing everything.