Good concept, poor execution In theory offers a good value proposition, however the execution is terrible. Customer service is non-responsive and appears to be handled by law students on mturk jobs. No updates/proof is provided about any pending court cases against the airline. And AirHelp's TOC prevents you from pursuing your claim yourself, which leaves any open claims in limbo for over half a year at the mercy of AirHelp. Avoid AirHelp and contact the airline directly for any compensation claims, quoting EU Directive 261/2004 in your email.
Limited Allows to submit some claim info but may still have to go back and forth by email. Can't add other travelers (spouse, children). Can't check claim status/get alerts so not as useful as it could be. Buggy interface (on an older version I tried)
Seemed like a great idea Seemed like a great idea, but it doesn't work in the US. Only looks like it supports the EU right now.
Maybe in the EU, but no help in the US. This app may be useful in the EU, but in the US, it will not help you. If you get through the steps to file a claim, when you try to submit your claim you will get a notice that they can only help with overbooked flights. The app does not find my departure airport or my destination airport (a major US destination), so I can't even use the app to initiate a claim. Their website finds more airports, but it doesn't matter. I messaged tech support two nights ago and never got an answer. Don't waste your time.
Interesting app For all of us who air travel that much may come handy. Next issue with an airline will be the fire test. One suggestion app fonts (characters, letters) extremely small (at least on my Nexus 7 tablet) barely readable, not good please fix this issue, specially for senior users.
* Bug fixes