App is ok. I would really like to be able to add it to my PC though, since this is where I spend most of my time and not on my cell! Very surprised you didn't have it available for both from the very beginning. I am not as tech savvy as a lot of people. Please put it on your website to add.
Smart Points Ltd
April 10, 2019
Thank you for taking the time and sharing your feedback. We are working on adding a login button for the Florence Coffee Co website. In the meantime, please login to your account at www.loylap.com/login, select Florence Coffee Co and select "Top up" tab. You should now be able to top up your account on desktop.
The app is simple and straightforward. Also, unlike the first time I tried to use it (when Florence first switched to the permanant, plastic "punch cards), it actually works!!
1 person found this review helpful
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FloCo is great, but the app is not. Cant link a card, regardless of what card I try "We can't connect this card with your account" or "card or cvv number wrong". Won't scan cards either. Since the app only allows you to link a card for payment, purchase a gift card, or find a location, there's no reason to have or use the app if I can't connect a payment card. Disappointing since there's a promotion that requires using the app, but I can't.
2 people found this review helpful
Smart Points Ltd
April 27, 2023
Hi there! I'm sorry you were experiencing issues. It sounds like you were trying to link a loyalty or gift card to your account through the Account menu (top right). To link a payment card you need to click on the "Add money" button in the middle of the home page and then you can click "Add credit or debit card"