CLT+

CityOfCharlotteNC

About this app

CLT+ is the City of Charlotte service request and information app.
All communities within Mecklenburg County that receive city services can access CharMeck 311 through CLT+.
Whether you need trash pick-up, want to report a code violation in your neighborhood or a stray animal, CLT+ is designed to meet your everyday needs.
Supported city departments include Solid Waste Services, Storm Water, Charlotte-Mecklenburg Police Department, Neighborhood & Business Services and Charlotte Department of Transportation.
Residents can also request a municipal service by visiting https://servicerequest.charlottenc.gov/.

Ratings and reviews

It's nice to look up my recycling week when the app works properly. More times than not, however, it tells me my address is not serviced even though it is. Sometimes I can enter a different address on my street (I live on a very short street) and it will give me the day, but other times it says that is also not serviced. I live well within the city limits, and the city does in fact collect my trash and recycling. Other than this issue, the app works well.

Step in the right direction. It's nice to be able to look up trash and recycling days. I also applaud the notion of being able to report several things like line of sight obstructions, traffic light timing, dead animals, and bulky item pick up for some examples. I have not tried them yet but I hope the experience is smooth. It would be nice to save my address.

I would've given 2-3 stars until today, when I opened the app to find that the one thing it was really great for—checking whether your recycling will be picked up this week—no longer works. I even tried the website with no luck. Typical efficiency of government. 🙄

What’s new

Cancel Bulky Item Pickup requests directly in the app
Improved Favorites layout with support for more request types
New Curb It! indicators for garbage and recycling weeks
Reorder Favorites for a more personalized experience
Quick access to City of Charlotte job openings
New in-app emergency and informational banner notifications