4.2
2.45K reviews
100K+
Downloads
Content rating
Everyone
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About this app

The NYC311 App is your on-the-go, one-stop shop for New York City government services.
Download the app to:

• Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also sign up to be notified of any updates to the normal schedule and add this year’s Parking Holidays to your mobile calendar.
• Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more.
• Track Service Requests. See the latest status of your requests all in one place.
• Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Updated on
Jan 16, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App activity, and App info and performance
This app may collect these data types
Location, Personal info and 4 others
Data isn’t encrypted
Data can’t be deleted

Ratings and reviews

4.2
2.42K reviews
AstroBoy
October 3, 2023
Noise complaint GPS location was imprecise. House number was 9 off. The app does not allow you to manually enter or correct the address. When I realized the service address was wrong I deleted the request but I received an email saying that the police completed the request. Was a visit made to the wrong address? The app is convenient and great. Kudos to New York City government.
10 people found this review helpful
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Mark G
December 21, 2022
Used to be a one-stop shop for reporting issues. Now it seems half the issues are simply links to other agencies (DOT for potholes, ConEd for steam from a pothole). Tech has developed enough APIs, it should be easy to integrate these issues into the app itself. After an app update (not an upgrade) on Dec 19, 2022, fewer integrated report issue problems.
17 people found this review helpful
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A Google user
November 17, 2018
Wish I can like this app. Would be great if the police actually response to the complaint. called 311 and file complaint many times through the app for noise complaint but either they respond hours later or "determined that police action was not necessary". Next door neighbor would start blasting music or playing musical instruments at 1 am in the morning, sometimes after, started at 4 am last night, filed a complaint but nothing happens. Neighbors does this at least once or twice a week during night time and all day during daytime, nonstop!! I've also noticed, everytime when I select as a "recurring problem" the response I get is "determined that police action was not necessary". No point of this app, they are only good for general info but not situations like these.
28 people found this review helpful
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What's new

What’s new in this build:
• Updated Parking Holidays Calendar for 2024
• Added User Data Collection Policy
• Bug fixes and app optimization