Worcester 311

City of Worcester

About this app

Welcome to the Worcester 311 App! Worcester, Massachusetts, known best as the “Heart of the Commonwealth,” introduces its free, easy to use app for residents, businesses and visitors. The Worcester 311 App is a quick and easy way to submit non-emergency requests for assistance with issues you see around the City.

See a broken street sign? Snap a picture to submit with the location, and let us fix the problem! Spot a street light pole that’s in need of repair? Don’t wait until you get home to let us know – use the handy Worcester 311 mobile app to report the issue and add your own comments. All reports are routed through the Worcester 311 customer service center and assigned to the appropriate city department to be addressed in a timely manner. Accessing your City’s services has never been easier thanks to the Worcester 311 app.

Download and start using this free app today. Thank you for helping make “the Heart of the Commonwealth” a better place to live, work and play!

Ratings and reviews

My recycling and my neighbors recycling bins were not picked up on our scheduled pickup day. The trash was picked up. I created two requests in the app for this particular issue. No one has responded to my requests. I tried to call the support number listed in the requests and received a message stating that they were busier than usual. I requested a call back but no one has responded. My neighborhood looks like a dump and it's sad that a simple thing as this is ignored by the city.

Would be 5 stars if they actually followed through instead of just marking it done

I'm not impressed. My concern was never fixed. After about one month, a street light bulb was replaced recently. My concern is more important People are getting hurt. It's not right.

What’s new

- User account logout improvement
- Removed legacy image/media permissions
- Bug fixes