Livi – See a Doctor by Video

KRY International

About this app

Livi lets you see a doctor by video at a time and place that’s convenient for you.

We’ve got drop-in appointments or you can book for a time that suits you – all from the comfort of your home.

HERE FOR YOU AND YOUR FAMILY

- We're open 7 days a week, including evenings and weekends
- Have your appointment at home, work or on the go
- Get expert medical advice
- Get a specialist referral
- Let your child see a doctor from home

Livi provides high-quality care to anyone, whether you connect with your local healthcare provider or use our paid service. Just register in minutes and see how it can work for you.

TRUSTED BY PATIENTS

We’ve seen over 4,000,000 patients by video, and we’re rated 4.9/5 for a reason (or many).

WHAT CAN WE HELP YOU WITH?

- Acne
- Allergies
- Anxiety and depression (mild to moderate)
- Asthma (mild to moderate)
- Constipation and stomach problems
- Eye inflammation
- Fever
- Headaches and migraines
- Indigestion and heartburn
- Insomnia or difficulty sleeping
- Nail problems
- Sinus problems
- Skin rashes, eczema and other skin conditions
- Urinary tract infection in women
- Other health enquiries

HOW DOES LIVI WORK?

Simply download the app, enter your details and we'll let you know what services you’re eligible for.

Wait a few minutes to see a doctor or book for a time that suits you. The doctor will call you within the app to start your appointment.

Our doctors can then offer personalised medical advice or a referral to a specialist if necessary.

A LIFELINE FOR PARENTS

If you’re a busy parent, Livi can be a huge help. Add your child through the app and get medical advice in minutes when they’re ill – without leaving home. You can use Livi for children aged between 2 and 15 years old, just login to your profile, tap ‘My children’ and follow the steps.

YOU’RE IN SAFE HANDS

UK-based GPs working in the Livi service are all experienced, GMC-registered GPs who have undergone training in the latest video consultation techniques. In France, doctors are registered with the French National Medical Council (Conseil de l’Ordre). Livi is a healthcare provider registered with the Care Quality Commission (CQC) and is committed to delivering the highest standards of clinical quality and safety.

Ratings and reviews

Recommend not to use this. I've tried to book an appointment and I had to wait 1 hour and a half for the appointment to start. The app kept notifying me apologising for the wait, not telling me what the error was. It then automatically cancelled my whole appointment saying my details do not match with their information. This is frustrating as I put all the correct information in and started the call in the appropriate time. What a waste of time and I don't know what the point of the app was.

I tried to get an appointment with my local doctor only to be advised that I needs to use this app. When I finally found a free slot, my appointment has now been moved 3 times by the people I was due to see, one of which was done 2 minutes before the appointment. What's the point of having this system if the doctors can't be bothered keeping their own appointments? Trash

Booked & paid for an appointment. As the time approached, I got rescheduled to 2 hrs 45 mins later. OK. At the new appointment time, I logged in and waited. App showed a delay, so I kept waiting. After waiting an hour, the appointment just disappeared. So I never got my appointment and they took my money! Tried to call Support and gave up after waiting on the phone forever. I've submitted a Help request online, but now I'm going to have to fight with them for a refund. Absolute RUBBISH!

What's new

This update improves the booking experience and fixes a couple of minor bugs.