Steering wheel application
Choose what you want to do in the Government Window.
Once you have selected the case type, Government windows near you will appear on the map where you can manage your case.
Choosing a Government Window gives you detailed information about its opening hours and load, helping you get things done quickly without queuing.
Why Do I Need Government Windows?
Government windows are designed to help citizens handle their state affairs as quickly and efficiently as possible. Another goal is for everyone to handle their official affairs as close to their place of residence as possible, or in any Government window most easily accessible to them, outside office hours.
The goal of the Prime Ministerial Office, including the State Secretariat for Public Service, is to provide high-quality, integrated, one-stop-shop services for all citizens through the locations of the National Network of Government Windows, with special emphasis on specialized frequencies.
Mobilized Government Window Customer Services
In order to ensure that all citizens manage their affairs in a high quality, efficient and expeditious manner, customer service activities are expanded with the Mobilized Government Window Customer Services. The establishment of the Mobilized Customer Service also enables local administration for citizens who do not have a government window or are in a disadvantaged location in terms of transport infrastructure, as spatial barriers to efficient customer service can be overcome.
What can I do in Government windows?
Citizens can currently handle, initiate, or receive information on the course of the procedure in more than 2,500 cases in Government windows.
The list of matters that can be dealt with in Government windows is contained in Government Decree 86/2019. (IV. 23.) Korm.
Since January 1, 2018, CL of 2016 on the General Administrative Order Any request for the conduct of official proceedings, which is not excluded by law or government decree, may also be filed in Government windows. For a list of cases excluded by law, click here.
Currently, the most typical case groups are ID card tasks, vehicle registration and driving license tasks, provision of information on matters falling within or outside the scope of Government windows, and address and family support tasks.