
A Google user
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User experience could be a lot better. [Update and reduction in rating] Today I purchased a ticket before getting on the train. The payment was accepted and the ticket was downloaded into the app. Between the time I bought the ticket and the time I needed to present the ticket to the conductor, about an hour, the app shut down by itself. When I tried to open the app on the train, it stalled because I was in a dead zone, no data service available. I was unable to present my ticket, and had to ask the conductor to give me more time to get it working. The app finally opened, but then stalled again trying to open my already purchased ticket. It seems this app cannot work offline, even if it already has a valid ticket stored. This is just nuts, as my commuter train (S71) goes through a couple of lengthy dead zones, and the Wi-Fi on these trains hasn't worked in many months. One could easily believe this app was designed by some bureaucrat from the former Soviet Union. There are just so many things wrong with it. Even before this, on another occasion last week, the app stalled while trying to download the ticket, and could not recover. I had to close the app and restart. The ticket I had already purchased never downloaded, but the fare was paid. I had to buy another ticket.
14 people found this review helpful

Tibor Weber
App is ok, but the services behind a worse than the bare minimum. Out of 11 journey only 4 completed without any problems. Why the app sucks? I just bought a ticket for the family and missed the connection. The tickets (seats) can't be refunded at the cachier as it was purchased via the app and the app refuses it as we already started the trip. This is a kind of stealing that I consider criminal. I can't get a refund for something that I couldn't use. This was the last time they robbed me.
2 people found this review helpful
MÁV Szolgáltató Központ Zrt.
July 22, 2022
Kedves Tibor! Köszönjük visszajelzését! Kérjük, hogy az Applikációban történő jegyvásárlás előtt olvassa el a felhasználási feltételeket. Üdvözlettel: MÁV-START Zrt.

Marius Mioc
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Installed it but it came in Hungarian and I could not find any apparent option to set it in English. So, it is totally useless to me and uninstalled it promptly. Thank you for your reply, but still one star. The language setting should be immediately visible and it should be intuitive AND BILINGUAL if you want it to be useful. You should come up with a new. improved and intuitive app because this one is pretty compromised.
15 people found this review helpful
MÁV Szolgáltató Központ Zrt.
March 29, 2022
Dear Marius! Thank you for your feedback! Best regards, MÁV-START Co.