
A Google user
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User experience could be a lot better. [Update and reduction in rating] Today I purchased a ticket before getting on the train. The payment was accepted and the ticket was downloaded into the app. Between the time I bought the ticket and the time I needed to present the ticket to the conductor, about an hour, the app shut down by itself. When I tried to open the app on the train, it stalled because I was in a dead zone, no data service available. I was unable to present my ticket, and had to ask the conductor to give me more time to get it working. The app finally opened, but then stalled again trying to open my already purchased ticket. It seems this app cannot work offline, even if it already has a valid ticket stored. This is just nuts, as my commuter train (S71) goes through a couple of lengthy dead zones, and the Wi-Fi on these trains hasn't worked in many months. One could easily believe this app was designed by some bureaucrat from the former Soviet Union. There are just so many things wrong with it. Even before this, on another occasion last week, the app stalled while trying to download the ticket, and could not recover. I had to close the app and restart. The ticket I had already purchased never downloaded, but the fare was paid. I had to buy another ticket.
18 people found this review helpful

Abel V
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2023 update: 1) still can't buy an international ticket from 99% of stations of Hungary. 2) every time you open a different app MÁV app forgets everything and you have to start from scratch. It is technically working so I could buy a ticket, but the user experience is 0 Stars. It is ridiculous that a two-person startup can make a better app than the state railways.
19 people found this review helpful
MÁV Szolgáltató Központ Zrt.
December 24, 2021
Kedves Utasunk! Köszönjük visszajelzését! Ha többen utaznak és az utasoknak azonos a korosztálya és a kedvezménye, akkor az adott utastípusnál az utasok számát növelheti vagy csökkentheti az utastípus nevére koppintással. Az adatokat az Utas- és jegyadatok fülön tudja módosítani. Üdvözlettel: MÁV-START Zrt.

Christina M
I couldn't find the way, how to buy return ticket. It should be an option on the first page when I choose the destenation. At least after I choosing the outbound. I couldn't find the option to add a return ticket at all. So I booked the tickets on my computer. It's much easier, less practical.
MÁV Szolgáltató Központ Zrt.
August 21, 2023
Dear Christina! Thank you for your feedback! We sell one-way tickets in the application, you can buy return ticket on our website: www.jegy.mav.hu. Best regards, MÁV-START Ltd.