When I first bought this product a couple of years ago after being burglarized. It was a pormising product to invest in. Fast forward two years and I lost faith in this product. App is really slow and at times never arms the house. It doesn't give me peace of mind like this used to. I also used to recommend this to people but not anymore, the slowness of updates for the app and customer service isn't like it used to be. Will be looking into a different product soon to help get back my peace of mind.
Promising product, horrible company. They keep pushing back the product release that i paid for SIX MONTHS AGO. They won't communicate 'why' and have not responded to emails i've sent. I also have family who have ordered multiple systems. It is well beyond the estimated shipped date and they have yet to arrive. Inquiries on the whereabouts have not been answered and no tracking provided. Seems to me they are taking the money and running. Buyer beware. I'll be VERY curious to see how they rectify this situation, but there are a LOT of unhappy customers.
Adware, while trying to login. Forced updates, also while trying to login. The screen for controlling the alarm state is often slow or unresponsive. Finally, the app is totally dependent on being able to phone home to the company's servers. So even though the base unit and your Android device are on the same local/private network, if there are any Internet connectivity problems (yours or theirs) the app does not work.
The cameras are ok & the app is ok but not if you're an android user. Contacted tech support to be told that if I wanted to sync my camera to my router I'd have to borrow an iPhone to do so....what the..... If I'd have wanted an inferior phone & OS then iPhone all the way but I have an android, sort it out.
The box shown free cloud storage but there is none for Spot+, so misrepresented! Also, the motion detection does not work, therefore no recording of ten seconds video as indicated. Utterly disappointed.
I've had this for about 2 years, and the alarm itself works well but the app still feels very first generation. It could use some serious enhancements to improve usability and it's still fairly buggy. I would have hoped to see a faster evolution with time. The app takes a long time to load, and often shows a full page ad or an update notice that you can't close without going to the app store. And when you're standing outside your apartment with hands full of groceries, it'll make you want to scream. Support seems overwhelmed. They answer questions with questions, often asking for info you've already provided. Typical startup growing pains but it is getting old.
- Added additional country coverage
- Bug fixes
Salient Eye turns any phone or tablet into a full mobile security alarm system
Video Verification, Prioritized Response, Emergency
Turns old phones to home security cameras, with motion detection & cloud storage