The app is ok for viewing labs, msgs & appts. When trying to request a prescription refill, the message that appears is larger than the screen & you can't scroll down to see what is at the end. I assume that's where you actually submit your request. The email feature is useless in that you can't reply to messages and have to select from the drop down list of every provider, which may not include who you are responding to. On site, they ask you to send all requests via the app. Not helpful.
10 people found this review helpful
This app sucks. It won't let you reply to messages from the practice. It makes you select from a drop down menu of recipients instead of populating the recipient line with the person you are replying to. The drop down list only has doctors listed so you can't reply to office staff. You have to log in on a computer. Appointment requests are rarely successful and not even acknowledged most of the time. Requesting from a computer works better. What is the point of the app if it doesn't work?
30 people found this review helpful
- Flag inappropriate
- Show review history
It's good, but it needs work. I haven't discovered much of the features, but I do know that the appointments section never shows ANY appointments past or present. Yet, I can use the web portal, and at least my upcoming appointments show up. And the messages doesn't always show anything, and when I want to send a message, it won't do it. I have to always use the web portal in lieu of the app. So, again, it needs work. Great layout, though.
12 people found this review helpful
February 11, 2020
Hi Jeffrey. Thanks for your detailed review! We apologize that the messaging and appointment features are not working properly for you. We are always working to improve our app, so your feedback is valuable to us. If you have any other details to add, please e-mail us at email@example.com. Thanks so much!