Having absolutely terrible For the last week I'm having absolutely terrible trouble with this app. I have it set that I can top up my account on the app using my saved card details. But now it won't allow me to top up my account. So deleted and reinstalled the app and deleted card details and now it's telling me the card details are wrong and won't allow me to top up at all. Meaning I have to drive to another town to top it up. Please have this fixed.
Very poor app. Does not give real time information. Does not work with batteries. Must be plugged in and takes up space. I think I was given a second hand device as it is a bit battered. I've seen the same standard reply from Pinergy to all of these complaints. Has anybody had their issues resolved?
24 hours to check balance The most frustrating app ive had in a while. It takes 24 hours to calculate your balance and sometimes it tells me a different balance to my meter meaning sometimes I don't know how much money is on my account 😕
The idea is great, but the app is not as useful. Too bad it doesn't show real time data, and the Compare feature does not work at all. For 2 weeks now it's been telling me that in 1/2 weeks I'll be able to compare. I could really use that feature to show me if other households have an energy bill as large as mine, because something appears to be wrong with my energy consumption even when I'm not at home all day.
Hasn't allowed me to login, so completely useless. Tells me I have wrong username or password, but have octuple-checked. Even changed password to something else and tried that. Nope. No problem logging in on website with same credentials.
Edit: wish I could give 0 stars to this service, not even the website works now! Ridiculous! The app does not work anymore on Galaxy S8, gives a -505 error upon installation. It,been like this for days, very poor support here.
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