Food was very nice but the customer service is very bad every time I ordered a food. Not following the time, no on time delivery at all. And by the time food is delivered us it will become cool. Initially when we order a food it will show 45 mins but once the order was accepted by the outlet time will change to 70 mins.But even after 70 mins also food will not delivered atleast 2 hours we have to wait for food.
Foos is always good. But the customer services really pathetic. Such as mobile app which is automatically detecting the coins when try to place a order even it not completed . Food package is not good. Delivery timings should improve. Additional items such as salan, raita, spoons, tissues are not provided all th time.
Misrepresentation of offers on downloading app. Shows Invalid coupon if order first time from App, which they claim to provide 100 off on first order. Be transparent and do not mislead.
Very fraudulent company. I placed an order on 3rd October and it was declined. I waited for more than 10 days to receive the refund but still they haven't sent me. When I call their customer care they say they can see the order on their system but when they connect to the store they say they can't see the order. Thus is not the first time this has happened. Last time I placed an order for 2 items but they had delivered only one item and haven't even refunded the amount for the second item. Planning to file a case in consumer court. If anyone also is interested then please post it here.
This is a complaint please not this down. I'm a regular customer. Biryani: always good My complaint: ordered online, payment made online Order taken then rejected. When called got an assurance for a order confirmation.. Executive asked me to cut the call after 15 min hold as Bikganne will connect with me after 5 min with a solution.. I waited half hour and no call received neither got a solution... Then when I called the store closed... Sorry but it was the worst customer service experience I received in past two year from any food chain with such a reputation. Highly dissatisfied and dissappointed
service.orderd at 9 :00 PM and they did not deliver it.and in status it is dispatched. Stay away from this restaurant.extremely disappointed.started cooking at 11 pm.second time this happened to me.infact worst than previous one.extremely bad service.you have lost 1 customer at least today.
We have brought Loyalty Discounts to our app as well now.
- Show your loyalty and earn reward points on every order
- Redeem loyalty points one every order you place
To keep the ordering process seamless, we make sure we add improvements to all our app updates.