2.77K reviews
Content rating
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About this app

This is an initiative of Government of Andhra Pradesh, for the citizens of Andhra Pradesh. The grievances can be registered from various sources viz. GSWS, 1902 Call Centre, Mobile App, Web Application, Collectorate grievance day (Spandana Monday).

Once grievance has been registered, Your SPANDANA Request Number (YSR#) will be generated and citizens can track the status of their grievance with the help of the YSR#. The grievance will be addressed by the competent authority within the defined time.

If the citizen is not happy with the redressal of a grievance, citizen can Re-Open the grievance by calling 1902 or by visiting Grama/Ward Sachivalayam or using Spandana portal (https://www.spandana.ap.gov.in/) or using Spandana mobile app.

Spandana portal is intended for registering the grievances only. There is no provision to register the Service Requests in Spandana, all service requests must be registered through Grama/Ward Sachivalayam only.

Spandana grievance redressal process:

1. Grievance can be registered from multiple sources and a unique “ YSR# ” (Your Spandana Request Number) will be generated for each grievance

2. Grievance will be assigned to the respective redressal officer

3. Redressal officer performs the necessary enquiry, action and redresses the grievance

4. Citizen can “reopen” the grievance if not satisfied with the resolution and the same will be assigned to the higher authorities to address the issue
Updated on
Feb 9, 2021

Data safety

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Ratings and reviews

2.77K reviews
Allada Venkata Siva Prasad
June 12, 2023
This app has not been working for the last 2 months. Whenever I want to lodge a complaint, the screen comes as " unable to get capcha . Please refresh capcha. " I tried to uninstall and install it several times, but there was no use. The same screen with the above message is appearing.
140 people found this review helpful
Ushasree Reddy
May 21, 2021
I don't think it will be useful to anyone. Waste app. There is no option to type our own problem. We have to select from the given options only that too if the given option have no specific HOD then it asks to select another option. If it don't have related HOD, we have to change our problem..... What funny....... And contact numbers also waste. All numbers are unexisted.
200 people found this review helpful
Lokeswar S
June 4, 2022
1.Android app : After filling grievance data, when I click submit button it keeps rotating loading icon. No successful message. 2.Website: After filling grievance data, when I click submit button it display a message indicating "please try again". If the website is allowing user to create grievance then it is wonderful app to citizen to raise their concern. Your attention is highly appreciated
57 people found this review helpful

What's new

Aadhaar related user consent is added.