UMANG

MeitY, Government Of India

About this app

UMANG (Unified Mobile Application for New-age Governance) is envisaged to make e-governance 'mobile first'. It is developed by Ministry of Electronics and Information Technology (MeitY) and National e-Governance Division (NeGD).

It is an evolving platform designed for citizens of India to offer them access to the pan-India e-Gov services from the Central, State, Local Bodies, and Agencies of government on app, web, SMS, and IVR channels.

Key Features:
- Unified Platform: It brings together all government departments and their services on a single platform to provide better and easier services to citizens.
- Mobile First Strategy: It aligns all government services with the mobile first strategy to leverage mobile adoption trends.
- Integration with Digital India Services: It provides seamless integration with other Digital India Services like Aadhaar, DigiLocker, and PayGov. Any new such service will automatically be integrated with the platform.
- Uniform Experience: It is designed to enable citizens to discover, download, access, and use all government services easily.
- Secure and Scalable: It supports Aadhaar-based and other authentication mechanisms for service access. The sensitive profile data is saved in an encrypted format and no one can view this information.

Key Services:
UMANG provides easy access to a plethora of Indian government services ranging from – Healthcare, Finance, Education, Housing, Energy, Agriculture, Transport to even Utility and Employment and Skills.

Key Benefits for Citizens:
- Single-Point Ubiquitous Access: All government services are available for citizens on a unified platform for easy access through multiple online and offline channels (SMS, email, app, and web).
- More for Less: Only a single mobile app needs to be installed instead of each app of each department.
- Convenience: Citizens do not even need to install or update the app again to avail government services if more services are added to the platform.
- Saving of Time and Money: Citizens can anytime and anywhere avail these services through their mobile phones, desktops, and laptops without any need for visiting the department office and standing in queues.
- Uniform Experience: All the government services including payment-based transactions provide secure and uniform experience.

Ratings and reviews

The idea behind the UMANG app is great—bringing multiple government services into one platform for employees and citizens. However, the app hardly works as expected. Almost every time I try to access any service, there’s a maintenance issue or the app simply doesn’t function properly. It’s frustrating and defeats the purpose of having a centralized app. Hope the developers seriously look into the performance and stability issues soon.

This app used to work wonderfully, but over time, it has become increasingly frustrating. It crashes frequently, and lately, the issue has become more persistent, often displaying a message that says, "Try again after some time." I'm not sure if this problem is limited to Android users, but it's been quite disappointing. I primarily use this app for EPFO services, and for the past few months, it's been failing to deliver. As a result, I’m reducing my rating from 5 stars to 2.

I appreciate the idea behind the UMANG app bringing multiple government services under one roof is great in theory. However, the execution falls short in many areas. Most services, especially EPFO, frequently show errors or are under maintenance. The app is often slow, and logging in can be frustrating due to issues with OTp's not working. As a citizen trying to access basic services, this kind of unreliability defeats the purpose. I hope the developers focus on improving backend stability......