Good improvement over time. I like the live tracking feature in which you can see the location of your delivery executive and coordinate with him. I also like how easy net banking has been made. You only have to login to your account and Swiggy takes care of the payment hassle within seconds.
Delivery executives are very good. But swiggy is very bad. Never order after 9pm. You won't get any response for an hour nearly. It just shows order placed, delivery executive will be assigned. Or sometimes it will show restaurant is not available/closed. Can't talk to the customer support to know about the order. Call waiting and after some time, u can hear nothing on that call. Useless worst irresponsible management.
Wasted 2hrs for a simple order from subway. There was no response from the authorised person as he was disconnecting the call. All the CSE were very much concerned about getting feedback for their conversation. Spoke to 6 members for a simple order, even after revision of the order, I had to wait for a hour. My issue never got solved.finnaly had to cancel my order. Compensation amount ₹75/- got credited for next 30 days. For all that I been through ₹75 I very much satisfying.
Iam so impressed with Swiggy that I couldn't resist myself from writing a review on them. I always used Zomato to order and i loved writing and reading reviews on Zomato. But one fine day, I thought of downloading Swiggy and then there was no looking back. Swiggy had lots of restaurant options for my location compared to zomato which offered me lesser options. A dedicated delivery boy is assigned to customers in Swiggy which made me receive my order always hot...😍... In zomato since the delivery boy is assigned by restaurant, 1 delivery boy is assigned to many customers and i don't remember receiving my order hot many time. Swiggy came as a life saviour. Apart from that, the delivery charges are also justifiable and on Swiggy assured restaurant I received immediate cashbacks if delivery is delayed. I didn't have to follow up for the cash backs... everything was instant and well organized. I am not here to put down zomato, they have been my only option these many days. I will definitely use zomato for reading and writing review on restaurants that I try but for ordering food, I am so much impressed by Swiggy.
Good app for food ordering only when its actually doing its only job. Most of the time while completing the order, i get the error meesage - YOUR AREA IS NOT SERVICABLE. PLEASE TRY AFTER SOMETIME. Now I am hungry so switch to Zomato or Foodpanda.
I have given 4 stars for performance but the following is a serious issue: GST for restaurants has dropped from 18 per cent to 5 per cent now. I was just about to order food but when I saw the bill, taxes calculated by swiggy still continues to charge the customer 18 per cent. Why hasn't this been changed? I decided against ordering until this is fixed.
This festive season, Swiggy comes bearing great food...and gifts. We've tweaked some stuff around in the engine-room, so if your Swiggy app is performing like an F1 car, don't be surprised. That and many more nifty features will ensure you'll always be dialing S-W-I-G-G-Y for your hunger pangs.
Something delicious this way comes, Swiggy's on the job!