Team Inbox — FavCRM Fleet

DeepWork Technologies Limited

About this app

Team Inbox is a shared WhatsApp inbox for taxi and call-taxi fleets. One official company WhatsApp Business number, every driver replying from their own phone — whoever's free claims the conversation, and the customer always sees the same number.

Why fleets use Team Inbox

One phone, one bottleneck
Before Team Inbox, a customer message only reached whoever was holding the company phone.
If that driver was mid-fare, nobody else saw the message.

Voice-first, because that's how drivers already communicate Team Inbox is built around voice, not typed as an afterthought: a full-width record button, one-tap playback at 1.5×/2× speed, and an automatic Cantonese transcript so a driver can glance at a red light and know what a customer needs.

A driver leaving doesn't take the customer with them Conversation history belongs to the company, not to whichever phone last held the WhatsApp number — a departing driver's own account is removed, but the company keeps its records.

Key features

• One company number, shared inbox — official WhatsApp Business API, every driver's own
phone
• Voice-first replies — full-size record button, instant playback, Cantonese transcripts,
quick replies
• "I've got it" claiming — unassigned conversations are flagged; one tap tells the whole
team who's handling it
• Team management — invite or remove drivers with a single WhatsApp link, no email or
password required
• Trip records — log pickup, drop-off, and fare; customer profiles total spend
automatically
• New-job alerts — get notified the moment a conversation goes unassigned
• Traditional Chinese (Hong Kong) and English

Team Inbox is a FavCRM product — a WhatsApp/CRM platform for Hong Kong SMEs. Subscription and billing are handled by the company's own administrator; driver accounts are invited in by the company at no individual cost.