k0okleshu
Had symptoms of a UTI so bought this in hope of sorting quickly. First the app froze on a little yellow dot and then on the image of the woman - uninstalled, cleared cache, restarted phone repeatedly - nothing seemed to help. Then it worked randomly. Took the test, following the instructions to the letter, only to be told there was a shadow on the photo, despite being directly under a window. Tried again repeatedly until the 2 mins ran out... No luck. Useless!
3 people found this review helpful
Healthy.io Ltd.
September 27, 2021
Hi there, thank you for taking the time to leave your review. We are so sorry to read that you had some difficulty using the application. Our support team would like to help resolve your issue and to make amends, could you kindly email support@diputi.com with your contact details and a suitable time to call?
Ellie Cooper
Waste of money. £10 for the kit. It's handy if it gives you the right results. My local boots couldn't do the prescribing after but thankfully I went to the doctor's the day after I'd used it. The app told me to speak to a pharmacist as my results were abnormal. Quick sample at the docs, everything is clear and normal. So if I'd have gone from the results on the app I could have been taking medication/treatment that I didn't even need! It's pretty quick and easy to do but results are misleading
7 people found this review helpful
Healthy.io Ltd.
May 12, 2021
Hi Ellie, thank you for your review. We really value your feedback and would like to understand your case further, could you kindly email your contact details to support@diputi.com and our Customer Support Manager will be in touch?
Claire Walls
Terrible experience. I bought this in slight desperation quickly and didn't realise it needed an app. Would never have bought it if I'd realised. My mistake. However, the app is incompatible with the latest OS I'm on. Not really got the time to wait. Just useless.
Healthy.io Ltd.
December 19, 2023
Hi Claire, thank you for taking the time to leave your review! We are constantly taking feedback to improve our service to meet our customer needs. Please be assured that we have passed your feedback to the product team to review. If you have any further feedback on how we could improve our service, please contact us at support-uti@minuteful.com!