Welcome to Hotel Geni, a multi-mobile platform that aims at partnering with Hotels to increase guest satisfaction with easy booking access to hotel services, drive positive reviews and feedback from guests and generate good revenue to their maximum potential.
How can Hotel Geni increase guest satisfaction?
Hotel Geni offers an ultimate mobile experience to the guests in-stay at your hotels, through its multi mobile platform. Guests get complete booking access to all your hotel services, right on their mobile devices or tablets.
How does Hotel Geni increase the earning and saving potential of Hotels?
In order to understand in detail about how Hotel Geni can help you earn more revenue, you may first give a thought on the underlying issues due to which, hotels are losing revenue and incurring huge expenses.
Most of your reservations are coming from OTAs and GDS and you have been actually paying them for each guest they are sending to your hotel and this is incurring unnecessary expenses.
Also, when you are offering so many facilities in your hotel, on which you are investing, you do want your guests to utilize these facilities completely, throughout their stay.
Next, how can you promote your services in a way that can captivate their attention and persuade them to use your services?
Also, guests do not complain about their problems during their stay directly to you. On the contrary, they give negative reviews on your hotel, after they have checked out.
''How can you motivate them to stay longer during a visit and how can you motivate them to come back to your hotel again and again?''
The Mobile platform has features that make the guests' stay a very pleasant experience.
Your Guests can order any hotel service with just a few taps on the App or tablet, without having to visit the front desk that is often busy and overloaded with calls.
Your guests might need something from the reception or from the house keeping or from the maintenance department. They are all just a few taps away on the mobile app, through live chat option.
Any request for hotel services, cleaning services, booking of cab or taxi or wake-up call - all can happen with a tap on the hotel Geni mobile app.
''How can you build a long term relationship with your guests after their stay?''
The Mobile platform has features through which hotels can keep in constant touch with their guests, even after their stay.
Send Mass Messages
Your guests can constantly get updates on all your special offers through messages in bulk through automated push notifications.
Get valuable Feedback
Get valuable feedback in real-time on all and various aspects of the hotel features.
On-going communication with your guests after their stay
Keep sending messages on various offers or holiday season booking to your guests, even after their stay at your hotel.
How can Guests benefit from Hotel Geni?
All the information about availability of accommodation at all the hotels in a particular city is all organized in one single App.
Cuts the check-in to a very large extent.
Guests get complete booking access to all the services of the hotel in which they are staying , all on one single app.
They do not have to visit reception again and again for any information that they may need. They need not even call them. Every information will be available on the Mobile App.
They may communicate with the hotel even when they are outside of the hotel.
They can get information on nearby tourist attractions, third party tourists' services, information on cab services, and everything that they will need during their travel, in one single app.