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Access all your Intercom conversations and customers from your Android device.
Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.
With the Intercom Conversations mobile app you can:
MANAGE YOUR INBOX FROM ANYWHERE
View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes
START OR CONTINUE A CONVERSATION
Send a new message or respond to a customer via in-app or email
Insert saved replies, articles, and images to resolve common questions faster
SEARCH AND SEE YOUR USERS AND LEADS
Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth
Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.
With the Intercom Conversations mobile app you can:
MANAGE YOUR INBOX FROM ANYWHERE
View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes
START OR CONTINUE A CONVERSATION
Send a new message or respond to a customer via in-app or email
Insert saved replies, articles, and images to resolve common questions faster
SEARCH AND SEE YOUR USERS AND LEADS
Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth
My review
Review from
Reviews
3.8
398 total
5 198
4 72
3 41
2 36
1 51
Ercüment Kanber
Can't log in
Niklas Thorin
Doesnt load conversations!
Henrique César Monte
When I click in a notification, the conversation doesn't loads!
Thomas Cassady
Bug where selecting a conversation actually loads the conversation below it makes it difficult to use. That with the fact that sorting by oldest doesn't work makes the top conversation unreachable.
guys, please, please allow vibration to be turned off for notifications. immensely irritating when you have a hundred notifications come in within minutes.
Miha Perhavec
Had to remove it from my One+3,because it kept randomly. Opening over other apps
User reviews
When I click in a notification, the conversation doesn't loads!
Bug where selecting a conversation actually loads the conversation below it makes it difficult to use. That with the fact that sorting by oldest doesn't work makes the top conversation unreachable.
guys, please, please allow vibration to be turned off for notifications. immensely irritating when you have a hundred notifications come in within minutes.
Had to remove it from my One+3,because it kept randomly. Opening over other apps
Amazing app, when I am away from my keyboard I had no issues talking to customers.
Nice and simple enough, wish it was the full Intercom Respond app, and closing/assigning conversations took less steps.
It seems Intercom has high jacked my HTC 10 Android phone. I've noticed the following issues: - Intercom login screen automatically loads (randomly) on its own without my authorization and/or execution. -trying to watch YouTube and the blue Intercom login screen pops up out of nowhere. (**TWICE**) - Unlock my screen to check my inbox and BAM! Intercom pops up. - Intercom's blue login screen popped up while writing this review. I've uninstalled & reinstalled Intercom at least 3 times.
Intercom, Inc March 28, 2017
Hey Will 👋, we've just released 1.13.0 today that should resolve the excessive notification issue. You'll now need to find another provider for your EDM rave needs, so free to ping us through Intercom if you're still seeing issues, or if you need some music recommendations. -Skyler OMG. What is up with notifications? Lol. You can get around the constant buzzing by telling Android to be silent on this app. But dang, would be nice to know when a new conversation came through. Especially for Aquire leads.
Intercom, Inc March 28, 2017
Hey Torey 👋, if you update to version 1.13.0 you'll find the notifications have been tamed. Feel free to message us through Intercom however if you're still seeing any issues with this or anything else! -Skyler Unusable with the issues it has with notifications on Galaxy S7
Intercom, Inc March 28, 2017
Hey Daniel 👋, can you please update to version 1.13.0 and see if the notifications are still causing issues? This should now be resolved but definitely message us through Intercom if you're still seeing any issues with this! -Skyler The app is pretty much unusable with notifications right now. My phone is literally non stop buzzing. I don't know what's going on, but am going to have to turn notifications off, which makes it useless for out of hours support. Intercom really need to do something about this.
Intercom, Inc March 28, 2017
Hey Jay 👋, updating to the recently released 1.13.0 version should take care of the notification issue. If you're still seeing issues here please message us through Intercom or email team@intercom.io. -Skyler High quality customer conversations on the go. Doesn't try to do too much, which is great considering how much Intercom offers.
Intercom, Inc February 14, 2017
Hey Gio, if you're having trouble with using Oauth to access an Intercom app to which you belong, definitely send us a message from within your Intercom dashboard, or email team@intercom.com. We'd be happy to help you get signed in! -Skyler I have to get use to being a part in this venture, I'm new.
Needs more improvements Client read report needed to everything chat (similar to the web app). I must say this app is for the name sake. I must say your mobility team needs work hard to ensure maximum web features are included to the mobile version. I hope we will have an update in 2 or 3 weeks maximum. Please consider this my answer for your reply. we cannot carry the computer always. That's the only one reason I depend on to the mobile app. So please make sure a minimum featured app. Ready to pay.
Intercom, Inc January 17, 2017
Thanks for the feedback Mathukutty. The app is designed as a lightweight companion to our web dashboard, allowing you to quickly get in touch with your users when you are on the go. Though feature parity is not planned for the mobile apps, feel free to message us from Intercom with any specific features you would like to see! -Skyler Sign in doesn't work can't use it Why the sign in anyway it's just a crap way to talk over extremely short distance...
Needs the feature to add Articles Works fine. Needs article adding ability.
Crashes all the time Clunky, slow app which crashes all the time. Conversations do not load just the loader keeps showing. Cannot upload files either. Keeps logging me out all the time. Can't even use the website on the mobile browser since it isn't optimized at all. Please fix it.
Intercom, Inc December 27, 2016
Hi Khadija 👋, can you please start a conversation with us through the Intercom in-app messenger in your dashboard or email team@intercom.io? These crashing, loading, and uploading issues you are seeing could be device or network related and we'd like to look into the problems further. Feel free to reference this review. Let us know! -Skyler Trouble logging in Doesn't let me logging in despite having high speed internet.
This programme is incompatible with the majority of tablet PC in our office. (e.q. CUBE T8-PLUS with Android 5.1)
Intercom, Inc October 27, 2016
Hey Александр, can you please try downloading the app again? Our latest update should fix this issue. If it doesn't, please reach out to us using the Intercom in-app messenger in your Intercom web app or email team@intercom.io? Thanks! - Karim Intercom, Inc October 27, 2016
Hey Samuel, thank you for taking the team to update your review :-) - Karim
Original reply (Sep 22, 2016):
Hi Samuel! Would you be able to email us team@intercom.io and give us some more details about that? Thanks - SM Intercom, Inc October 5, 2016
Hey Piyush, we'd love to get your feedback. Please write into us from your Intercom dashboard about your specific concerns and we'll get back to you right away! -Skyler Neither Enter nor OK physical key submit a message on Motorola Photon Q qwerty keyboard. One of them should so there's no need to touch the screen. Additionally, new messages don't show up in an active chat window but I get the push notifications for them. I have to quit the conversation window and open it again to see the new messages from the customer. Very annoying. The same happens on my coworker's Android phone (different phone and Android version) so Intercom Android app is definitely to blame.
Intercom, Inc June 9, 2016
Hey Damien, Sorry about this. Could you email team@intercom.io. and we can have a clsoer look at this issue. Thanks - SM Update: 5-star Update: they added user search and new message sending, so now I'm happy as can be. Thanks! Original review: Overall decent app, but missing the ability to send messages to users who don't have an open conversation. The iOS app can do this, and the Android version is really limited without it. Also, why can't I see my closed conversations?
Intercom, Inc April 15, 2016
Hey Kyle, Thanks for reaching out. I know the closed conversation view is a function we're working on atm so I'll pass that feedback on. If we can help with any other queries, drop us a line via team@intercom.io we'll be happy to chat. Thanks SM Intercom, Inc August 9, 2016
Hi Tony,
Could you write in to team@intercom.io with some more details please?
Thanks SM Great app! Great app but have some minor issues like conversation not updating. Have to go out and come in conversation for updates. Intercom stays a great customer relationship software.
Intercom, Inc July 7, 2016
Oh no, can you send us some more details to team@intercom.io? We'll look into this for you then! Thanks - SM Intercom, Inc July 21, 2016
Hey! Can you send some more details about this to us via team@intercom.io and we'll be happy to investigate. Thanks SM Great tool to scale your product If you looking for a solution to increase conversions for you product this it the tool you should use. It's easy to use and has awesome customers support. It's bit costly but it's worth the price.
Intercom, Inc June 9, 2016
Hey Louis, we'll be happy to look into any issues you have if you could email team@intercom.io. Thanks - SM Intercom, Inc April 25, 2016
Hey Arpan, Could you reach out to us via team@intercom.io and we can investigate this for you. Thanks -SM Keeps crashing New update keeps crashing. I can't write more than around 10 words before it crashes ("intercom has stopped"). Very frustrating. I can't seem to roll back to the previous version either.
Intercom, Inc April 25, 2016
Hey Caroline! I'm so sorry about that, could you message us team@intercom.io and ask for Sharon (that's me!) I'll be able to investigate this for you immediately with the help of our mobile engineers. Thanks SM Great product, but android app lags far behind iOS version I love intercom. But, they really need to boost their android app dev time. The Android app lacks many critical features that exist in the iOS version: ability to message users who don't have an open conversation, and ability to lookup users and see info or recent activity are two big ones. Without these functions, the android app is pretty lacking. It's getting better though!
Intercom, Inc April 25, 2016
Hey Alex! Thanks so much for taking the time to send on this feedback. We genuinely appreciate it! We're always working on adding more features and functionality so I'll pass your feedback on for sure. Thanks SM Tag message and insert saved reply I love the intercom app, I can reply customers everywhere just if can add to the function to tag the reply and insert saved reply like WEB will be more great. ☺
Intercom, Inc April 25, 2016
Consider those feature requests passed on Christy! Delighted that you find the app so useful though! Cheers - SM Message doesn't scroll when writing. Chats are not updated when the other side replies
Intercom, Inc April 25, 2016
Hey Christian! Thanks for reaching out, could you message us at team@intercom.io and we can investigate this further with you. Thanks SM Review deleted
What's New
- You can now long-press on a message from a user to see where it was sent from.
- Bug fixes and performance improvements.
Additional information
Updated
May 26, 2017
Installs
10,000 - 50,000
Current Version
1.14.6
Requires Android
4.4 and up
Permissions
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Intercom, Inc
Developer
Visit website Email andy@intercom.io Privacy Policy
98 Battery Street,
Suite 402
San Francisco,
CA 94111
