Update: the updated app is now working a lot more reliable. I use it every day but unlocking with my smartphone is still a hit and miss. Sometimes I open the app and I see the connecting message and it works but often I open the app and it just shows me a "not connected" message with no option to connect. --- Current the firmware update problem and I finally was able to reset my password for the app and connect back to my lock. Thank you for getting these fixed. I'll evaluate the app over the next week's and update my rating accordingly.
Terrible connectivity issues. Standing right by the lock with the app open and it won't pair to the lock when it had been working fine in the days prior. The "Not Connected" circle is torturous, especially when I'm at the train station trying to lock up my bike. I've resorted to using the manual lock code, but I will be giving up on the lock and asking for a refund.
Update: support restored my account and its now working however on apple app and not on android. Previously: I dont recommend anyone to buy this lock. my lock is locked out and there is no way to unlock it. I was trying to reset the lock to reconnect to my phone and suddenly the lock turned red which means it registered a pin on its own and i ca no longer unlock it and yes support is not helpin.
The app is kind of a skeleton of something that could be good but right now isn't because of consistent connectivity problems. The theft detection also doesn't seem to work most of the time even when I'm definitely connected. The lock itself works fine with the PIN code.
The lock is an inconsistent mess. Half the time, my phone won't connect. The backup pin code is also a coin flip.
Crashes every time
Please update to the latest version of the Ellipse app
- Improved stability
- Search emergency contact adjustments
Bike to the future!
The Lattis team
Door screen lock is an amazing, stylish and secure locker for your device.
Smart Screen Lock is worlds best and Secure Lock Screen.