Great app! Only thing is, I sent money from my bank account to top up the card about 12 hours ago and it's still not there? Doesn't fill me with too much confidence
Android App showing data fetch error after updating this evening, can't see what's missing but there's clearly a glitch somewhere. Other than that this account is excellent, no issues using it at all. Update 09/02/2017 - errors now sorted so amended to five stars. Can highly recommend this as a means of simplified e banking if you want to avoid the high street banking crooks.
I can't use the app as it won't let me past the ID check stage. While the chat people have been very helpful, apparently this can't be bypassed, so it means I can't use the app at all because their software can't verify my selfie against my passport. Edit: After notifying them that I was going to leave the app, they sent me a patronising Batman meme and didn't make any attempt to rectify the situation. This is obviously customer service intended for 12 year olds...
I have to enter my email address and password every time I open the app. Why not just the password?
I can't even reset my password as I forgot it...
I want to cancel my account I just made it but actually don't want it how do I do this?
The day is finally here. This is not a drill. We have launched! We're now ready to start opening accounts and sending out cards.
If you open up your app, you will be guided through a few simple steps to open your account and order your new card.
What's on the app?
- Instant Transaction Notifications
- Real-time Transaction List
- Pause & Unpause Card
Over the next three months we'll be releasing new features and further improvements. Watch this space...