Passerelle Coach

SupportSquare NV

About this app

Passerelle Coach is used for advanced remote support for field engineers by service-desk operators or colleagues. The field engineers can carry smart glasses (or use tablets or other portable devices). Next to bi-directional audio/video and messaging support, the operator can send documents, instructions, take remote on-site pictures, store them for later reference, enrich them with annotations and show them on the device of the field engineer. Such annotations can even be made on the live video stream, resulting in an AR-like experience for the field engineer.

Compatible with RealWear and Iristick Smart Glasses.

What’s new

- Improved toolbar positioning and scrolling behavior in landscape mode
- Fixed an issue with call termination
- Fixed an issue with picture uploads on some phone models
- Snapshot button is now disabled when the camera is not enabled