Canary – Smart Home Security

Canary

- July 13, 2017

Everyone

Tools

( 2,339)

Canary – Smart Home Security- screenshot thumbnail

Description

Canary is home security made simple. The Canary app works with our security devices to connect your home to your phone, allowing you to view and protect those that matter most.

Monitor your home: Watch live or recorded HD videos day or night. Access Canary’s timeline for a living history of your home. Save and bookmark your favorite clips.

Intelligent notifications: When Canary identifies something out of the ordinary, you’ll get a notification with recorded HD video of the event, as well as the option to watch live.

Automatic arming: Canary changes modes when you come and go. No complicated keypads or codes to remember.

- Away
When all members are away Canary monitors for activity and sends notifications

- Home
When a member is home Canary is customizable. You can set notification and privacy preferences.

- Night
Schedule Canary to monitor for activity while you sleep.

- Privacy
Camera and microphone are completely off.

Emergency Options: Respond to incidents directly from the Canary app. Trigger the 90 decibel siren, or be connected directly to your home’s local emergency responders.

A healthier home: Canary’s HomeHealth Technology™ monitors indoor air quality, temperature, and humidity. It all adds up to a smarter and safer home.

Love your Canary? We read and appreciate every single review. Want to suggest a feature?

Get in touch!
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Email: support@canary.is
Facebook: Canary
Twitter: @canary
Instagram: @canarynyc

Reviews

3.4

2,339 total

5 828

4 468

3 317

2 308

1 418

Bobbi Lilly

Canary is great, when it works. It'll go weeks with no issues, but then it goes days with issues. The current issue is that it's been taking entirely too long to load video & real time, if at all. Kind is defeats the purpose... Update: Another issue I have is that it won't let me view the video when it's not on private. I've closed and reopened, set to private and back off multiple times and it doesn't change.

Justin Henderson

Edit: Literally gets worse every time it's updated. Now by location it even knows I'm home but keeps the device armed so I'm getting notifications for me being in my house. The app is getting worse. Constantly inconsistent, some notifications are delayed and others are instant, now I'm getting duplicate notifications for the same activity. Some obvious activity is ignored while more subtle activity generates unnecessary notifications. Sometimes location services work perfectly but often don't work at all.

App is not reliable, at all. States my location as away, but sets cams to private. Waking up Canary Flex from sleep takes forever as opposed to my regular Canary unit. Maybe it's the increasing complexity of their products, they can't seem to keep up their service's dependability.

adrianzmommie 12

No problem with knowing when we are home or not. Problem is with connectivity. Everything else in the house is online and fuctional. Canary just goes offline when it wants to. Also comes back on , when it wants to. Restarting everything including app doesn't help. Bad problem to have right before our vacation.

Marius Staicu

Nice app in the past, now I find myself being filmed while I'm at home. Auto mode switching used to work fine, but now it only works after I open the app. Pity...

Ross Farmer

It would be great if the app actually knew when we left the house. We always have our phone location serviced turned on! It always thinks one of us is at home unless we physically remember to open the app every time we leave or return home, it's just not the standard you expect, it's unreliable, and if I was actually burgled and the camera thinks I'm at home (so isn't recording) it may as well not be there! Please sort this out, it was a big problem on the Samsung Galaxy S7 Edge, and now a problem on the Samsung Galaxy S8 Edge. PLEASE FIX THIS BUG!

User reviews

Bobbi Lilly July 18, 2017

Justin Henderson July 14, 2017

July 18, 2017

adrianzmommie 12 July 19, 2017

Marius Staicu July 22, 2017

Nice app in the past, now I find myself being filmed while I'm at home. Auto mode switching used to work fine, but now it only works after I open the app. Pity...

Ross Farmer July 18, 2017

Jay McGinnis July 18, 2017

Sometimes it's online, but mostly it's offline. I update the app every time a new version is released, but they never seem to be able to fix the connectivity problems. A security device that only works occasionally offers no security.

Canary February 18, 2015

Hi Jay, It sounds like you're having issues with geofencing. You can read our troubleshooting page for geofencing at: http://help.canary.is/hc/en-us/articles/204077828-Canary-Doesn-t-Recognize-When-I-Arrive-or-Leave-Home If you are still having issues, please contact our support team at: support@canary.is.

Jon Bee July 20, 2017

I strongly don't like that the app comes up as a medium risk on my norton! It was a low risk until last update...should it jump to high, off it comes and the unit will be returned or up for sale. I still can not find home health or the siren on the app... And there still is no update for 2 way talk... Extremely slow to wake up while on battery...it missed people who come to the house and let themselves in with the key! Not always, but at times! I'm not sure this unit is working to its potential. I have the canary flex. Not sure if I'm keeping it...very disappointed as I was wanting to buy another...Not now.

Danny Baughan July 20, 2017

This product is garbage. Buyer beware. 10 second clip if you are lucky of the back of someone's head that has already broken into your house, stole all your gear, squatted for 6 months before you've taken then to court and they finally leave under duress. To say it's slow to wake up is an understatement. To say the WiFi is weak as a kitten is a compliment, to say I've seen better quality video from a pirate VCD twenty five years ago is generous. If this is 1080 quality I'm a Dutch man. Am I impressed at blowing £200 on this piece of tat? Take a guess. I really can't slate this hardware / software enough. I'm aggrieved that I have to give it one star. I've squandered money on some cheap rubbish in my time but this goes to top of the class. The only good thing I can think to say about this is the usb plug is quite nice.

Leo Hershberger July 18, 2017

It is great to watch my ex pilfer and deny when I've got her on video

jason fielding July 17, 2017

Mine didn't work out of the box, but the amazing costomer service had a online chat to get me up and running within 15/20 mins, it's a fantastic picture and I'd recommend it to anyone

July 18, 2017

Excellent ,just wish i could turn off infa red night vision so i could use it to look outside through a glass window with out the reflection as my garden is well illuminated with flood lights.so 4 stars

Matt Forgey July 19, 2017

Video quality is good. But it never knows when I'm home. I get alerts even after manually switching to home mode.

James D July 14, 2017

I would do five 🌟 but even after the new update, I still have the spin wheel for loading for the home health.

suchin pong-acha July 13, 2017

Keep on improving software, product design is great.

Shawn Drake July 20, 2017

Always issues with this app

July 20, 2017

It works. And it's simple.

July 21, 2017

Easy to use

Wirth Lawson July 8, 2017

Has major issues deciding when I'm home or not. It often thinks I've left and starts alerting me to activity when I haven't even moved my phone. Also I've noticed that it thinks I'm at home when I'm miles away. I've written several inquires to customer service and never heard back. The unit itself is pretty good but the app kind of isn't all that great and customer service is a ghost or possibly exists in a parallel universe to which I cannot connect.

July 8, 2017

What u done to the Geo settings! It's not difficult! Currently have 4 originals for home monitoring, security a bonus. Service appears to have improved. Requires good Internet data connectivity or forget it (same for all other similar cams, suspect most 1* reviews because of poor connectivity). Gaps before recording starts need to be reduced (currently 5-7 secs). Needs integration with other Smart home devices. Not sure how well learning works. Curious about FLEX, but reviews not great (night vision and battery at least, can sort out wireless) and at 200GBP but not when my hikvision/synology (external security not monitoring) works perfectly at a lower cost per device when using 4+. Should have gone POE with the design!

Mike Finnegan July 6, 2017

Since last couple of updates, the home health notifications, and the ability to even see them, have disappeared. This is not a good thing to happen when you live in the desert southwest and you count on being able to look at the house temperature to make sure the a/c is working for your pets. Please fix. Over the last three years that I've had this system, the app, and the updates have been getting worse and worse. It's just a terrible system at best.

Stail Mackasf July 12, 2017

So I own a ZTE Max pro smart phone. First day everything is good. But about 3 days in the app got glitchy some thing worked other didn't. By now I can't even sign into the app let alone have any use for this 200 dollar paperweight. Please fix the ongoing problem with ZTE phones and your app. You have known about this problem for months now yet your team has made no progress towards fixing it.

modus ponens July 6, 2017

Quality camera, great customer service. New membership scheme will mean having to share 24hrs between 4 cameras, 6hrs each… Being penalized (time sanctioned) for buying more of Canary's own products seems to be a very odd & retrograde step to say the very least? Dissopinting…Hence rivised from 5 stars to 3. 2nd revision…down to 2 stars, masking was a great addition then promptly spoiled by a poor update with new settings menu… worst update yet by Canary.

Michael Pletziger July 5, 2017

Geolocation is very unreliable. The app does not recognize me being home and keeps the camera in away mode.

Suhayla Abdus-Salaam July 12, 2017

*Update. Jul, 2017. Third time I'm having the issue of detecting me coming home. 70 emails later, they still can't fix it. ** I've had an issue since Sept 8th. They had me uninstall/reinstall several times until Angie finally told me there is a problem. My phone is not on auto mode switching and tonight I've been home since 5pm and it shows me going and coming 10 times; I haven't left my house! It worked until a software update and since then it is useless. Too bad it's too late to return it, it's pretty much an annoying dust collector. Yes, the night vision is clear but if I wanted to look at myself I would have bought a mirror

Steve Canham July 8, 2017

what a waste of money. does not detect when I leave home. sending mine back.

Steve S. July 10, 2017

New version doesn't even allow to send ticket. On mobile. Temperature and humidity on both cameras read identical since new version. Feeling of security all but gone. Fix it

Michael Head July 11, 2017

Updated. it's very obvious that Canary does not read any of these review's. After working with tech support for over 2 months and being passed on to a 5th tech support person I gave up. The cameras themselves work great but their auto switch function totally sucks. They do not use geo fencing as they say, you have to be on your home WiFi for the app to have a remote chance to know you are home. Original post; I had 2 for over a year and worked great. Auto switching was awesome... until now. All started with Android 7.0 push. Now the system has no idea when I come or go. Have been working for over 2 weeks with "tech support" but that is going nowhere. I ask questions that are never answered just more "try this" or blaming my Wi-Fi. Left for dinner with my wife, system knew she left but took it 10 minutes to realize I was gone. Same thing when we came home, took over 10 minutes before it knew I was hone so kept alerting there was movement in the house -DUH! was a big fan but not so much anymore

Joshua Lane July 5, 2017

I wish it had two way talk but other than that its great. its way better then that other company "Ring"

David Wurz July 10, 2017

Too many false alarms. Needs software updates

EsEnElle July 12, 2017

Since the update, I cannot switch between the modes, tried to uninstall and reinstall and now I can't reinstall the app. This should be happening with a service I pay for

Mark Bailey July 8, 2017

Works as expected. Like the masking feature. Would be useful to have an option to control when / if the IR sensor was on.

hollywood george July 7, 2017

What happened to Home Health Data?

Christian Feliciano July 10, 2017

Took like 3 days but now i like it

michael karp July 8, 2017

It keeps freezing

Aaron W July 6, 2017

Need a option to turn on automatically at a certain time rather than GPS.

Gary Thomas July 9, 2017

Great app love it

Aaron Scott June 28, 2017

Update: they fixed the problems but I'm leaving the previous review, for now. Stability seems to have been resolved. I have been using canary for over a year to monitor my home with 2 cameras. Unfortunately the application has decided to stop working entirely. As far as I know the cameras still work but because the app doesn't work and there isn't a version for PC I'm stuck with zero functionality. I opened the app and it crashes. I uninstalled the app and reinstalled and the app crashes. It's the only app that has stopped working so it is definitely something that canary had done. I've attempted to contact them but, as everyone knows if the app fails there is no way to get ahold of anyone. Not much I can do until they finally see my app fails submitted through Google and perhaps this review.

Alan Nudi July 4, 2017

Canary is awesome, but the Android app is quite buggy. It has a hard time tracking mine and my wife's location (home vs away). Sometimes, it says "live" even when it's not live. Lastly, I usually have to open the app twice to get it to work right. Needs a bigger dev team or a redesign. P.s. I noticed they don't seem to reply to Android reviews 🤔

Mike Leung June 29, 2017

New updates are getting worse. Location switching is horrible. Now with the newest update, the home health into doesn't load, just keeps saying that it's "loading".