
Geoff Tyler
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Totally useless. I am trying to add our new washer dryer to set up Wi-fi access. Despite entering the serial number and the app identifying the correct machine, the app instructions then show the controls and buttons from a totally different machine! So when it says press and hold the "set" button the image shows a rotary knob with buttons inside, where our machine only has a line of touch buttons and none of them are marked "set" or called "set" anywhere in the instruction booklet.
Smart Home Haier Europe
July 1, 2022
Hi,
can you provide us with more details? (Model, appliance serial number and short description of the problem). We need more information in order to solve this issue together. Please write to support@candy-hoover.com James

Gerard Scully
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This is STILL an awful app. The lack of understanding of what a consumer might need is gob smacking. It doesn't remember your previous programmes, the layout is awful. The text is small and a poor font. When I receive notification that the washing cycle has completed, it would be better if it sent this message AFTER the door lock has been released. I've just changed broadband supplier and reconnecting to the One-Fi with a new password is so frustrating. The first time I managed it, was a fluke.
8 people found this review helpful
Smart Home Haier Europe
May 28, 2021
Hi,
When you log in, your 'user name' will be the e-mail address you used to set up your profile, or, tap on Forgot password and follow the instructions. If you do not receive the confirmation email, create a new profile on the same smartphone. You will automatically find your paired appliances. For other problems, contact customer support.
Sam

Billie Fenton
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The original app didn't work very well, but the latest version, so far, is easier and more reliable. Like the fact that you can check on screen that the machine matches temp and spin, so you know it will work on the wash you want. Loads of features and tips. Only thing that would make it the best, would be if you got notification on you phone when wash had finished, not a criticism, just a suggestion for the future?
8 people found this review helpful
Smart Home Haier Europe
January 16, 2022
Hi,
can you provide us with more details? (Model, appliance serial number and short description of the problem). We need more information in order to solve this issue together. Please write to support@candy-hoover.com. Josh