Japan Airlines

Japan Airlines Co.,Ltd.

About this app

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The all-new JAL app is here!

A streamlined and simple design, crafted for everyone to understand. Smooth and effortless usability.
The new JAL app is designed to be right by your side, providing a stress-free experience for first-time and frequent travelers alike.

What you need, when you need it—the new JAL app is preparing for takeoff.
With the JAL app, your next trip is just a few taps away. Where will you soar to next?

Please download and experience the new JAL app for yourself.
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■Discover, Plan, and Book — All in One Place.
From discovering travel inspiration and exploring your destination to booking your flights and securing your seat, the JAL app handles it all.

■Visualize Your Journey Before You Fly.
Check inflight menus, meal service timings, and Wi-Fi availability in advance. Visualize your time on board to better enjoy the skies in your own way.

■Real-Time Flight Info, Right in Your Hand.
Everything you need for boarding is available at a glance, including real-time push notifications for gate changes or delays. The app guides you through every step, so you’re always in the know.

■Stay Connected, Even Above the Clouds.
Connecting to inflight Wi-Fi is easier than ever with the JAL app.

■Your Miles and Status, Always Up to Date.
Easily track your Miles, Life Status Points, and the journey to your next tier.

Ratings and reviews

This app is absolutely worthless, it keeps telling me that my reservation is canceled or I'm not using the correct information. I'm using the same information input in exactly the same way I input it on their website which doesn't seem to have any problems at all finding my reservation. Come on JAL! I expect better from an airline that seems to do everything else so well.

Never had an airplane app function this poorly. Not only can it be extremely confusing navigating the app, even when you get where you need to be it fails to work as intended. I ran into issues on my arrival flight which told me I was checked in, but somehow didn't go through and I had to redo it an hour before my flight. Now on departure it can not even find my flight.

App is very annoying for non-JAL members. The app doesn't let you add reservations to "my bookings". Every time I try by confirmation number or ticket number, I get the error that it's unavailable. It shows up fine on the JAL desktop website. I am a One World member, too. (American Airlines Gold, One World "Ruby" status.) Please fix. The only thing that works is online check in and saving to Google wallet. I've never had a problem retrieving and displaying bookings on other airline apps!

What’s new

Thank you very much for using the JAL app.
***Ver6.1.0***
- A glitch prevented flight reservations from being displayed for customers with 10 or more boarding records within the past two days, but the issue has now been resolved.
- Fixed minor issues.
***Ver6.0.3***
- Fixed an issue where a personal information consent pop-up appeared repeatedly when transitioning to the website.
- Improved the JAL Card type display on the Membership screen.
- Fixed minor issues.