Shinkansen Booking (For Tokaido/Sanyo):smartEX App

Get your Tokaido Sanyo Shinkansen tickets quick and easy using this App!
You can use this app even before coming to Japan to buy tickets and reserve seats for Tokaido Sanyo Shinkansen on Japan’s Golden Route connecting Tokyo, Nagoya, Kyoto, Osaka, Hiroshima and more.
Service is provided in: United States, Canada, Australia, Singapore, Hong Kong, Malaysia, Thailand

- You can make a reservation straight after membership registration (no registration/annual fee).
- You can buy tickets or reserve seats from one month before departure date. You can reserve Shinkansen seats from the comfort of your own home or office. No need to queue up at the ticket office at stations!
- You can buy tickets and reserve seats for up to 6 persons at one time.
- Tickets can be purchased at lower prices, such as round-trip discount fare, etc.
- If done before picking up the tickets, you can make changes as many times as you need.
- Tickets for the most frequent trains, such as “Nozomi”, can be purchased.
- If 1 person is using the service, he/she can travel ticketless when registering a Japanese prepaid IC card for public transportation (*) before departure.
(*) Kitaca, PASMO, Suica, manaca, TOICA, PiTaPa, ICOCA, Hayakaken, nimoca, SUGOCA

▼ Main features
- Membership registration
- Purchase ticket/Reserve seats (time designation, train name designation, easy free seat reservation))
- Confirm reservation
- Change and refund reservation
- Purchase history, Receipt display service
- Make pre-sale and after-hours reservation request
- Check, change member information
- Service status information (Link)

▼ Notes
- Membership registration is required to use this app. For registration, personal information is required, such as member name, date of birth, and a valid credit card (*), etc.
(*) Visa, MasterCard, JCB, American Express, Diners Club
- Ticket purchase (reservation) payment will be taken from the credit card registered on the account.
- To pick up tickets and get on the train, you will be required to have the pickup code. Tickets can be picked up from ticket vending machines, etc., at major ticket offices for the Tokaido Sanyo Shinkansen, such as Tokyo Station, Kyoto Station, Shin-Osaka Station, Hiroshima Station, etc.
- Please do not use this app to make a seat reservation for Japan Rail Pass.
- This service is displayed entirely in English.
- For more details on this service, please see the website. (

*The email address below is for inquiries about application specifications. Please see the website for inquiries about the service.
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What's New

▼Ver. 5.1.2
Made a minor change
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Additional Information

December 11, 2020
Current Version
Requires Android
5.0 and up
Content Rating
Offered By
Central Japan Railway Company
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