Poor Why is it my samsung galaxy s4 is not an option. This app is not available for that phone which has been out over a year. Total lack of support. Feeling forgotten an unappreciated by Canon. Trying to contact them is a joke. Canon lies because the product does not work because the software ( pixela) has not bothered to make it work with phones that are actually in use today. Canon told me to talk to the app people of which they can't be contacted other than via phone of which is busy 24/7. Great support!! NOT
Pathetic Support From Canon & Pixela Works fine on a friends Samsung Tab 3 with Android 4.1 but really bought my canon camera so I could use it on my Android 4.3 phone which the app doesn't support! Guess I will have to take the camera back for a refund and find a company that do actually provide what they advertise. Very disappointed. I contacted Canon and even though I advised I use Android 4.3 they said "CameraAccess allows your smartphones and tablets work as the remote control of and is compatible on your android", so it seems even they are not aware of the issue. I've been waiting a week for a response after again advising them it does not work with 4.3... Canon have replied stating the software is nothing to do with them. So I spoke to Pixela support who said they have no info on whether 4.3 would be supported. Pathetic.
Oh canon. I used to have some respect for you So, you outsourced it and claimed remote control functionality for your most recent camcorders HF R40/R42. Must be a joke right? Ya, I fell for it. ** Why isn't Android 4.3/4.4 supported? 4.3 was released in July 2013. Anyone with recent Nexus devices, that would be what they would be using? ** Even looking at your supported devices/OS, one would have no idea if it will work for me. Totally vague and unreasonable. Why cant it be more generic like Android 2.3 and Android 4.0+ with WiFi functionality. What else do you need? The App crashes a lot, loses connection to the camera (5 feet away). And, it does not work on (R40/R42) in many conditions. Using external mike, using the HDMI for monitoring, using certain shooting modes. Yes, the Canon site does say that it does not work @ 60p but none of the other caveats. Neither the app or the camera gives you any hint as to why it is not working. I cant believe this app is being touted by Canon as their remote control functionality when it has soooooo many flaws
No 4.3/4.4 support? You folks are shooting yourselves in the foot by not being more responsive to Android releases. It's ridiculous that a currently shipping camera isn't supported by the Android OS that's installed by default on many currently shipping Android devices. Worse, the current iOS app *is* supported on the latest version of iOS, which says to me that Android development is relegated to second-class status. So I dug out an old tablet and installed it, and performance was bad on older hardware. The performance was bad enough that making its use as anything other than a 'record/stop' remote impossible. I'm very disappointed.
Poor Performance, Poor support. I'm sure you have read about how this app is not supported on newer versions of Android (if you have a phone that is less than 2 years old then chances are it will not work for you), so I won't belabor the point. As far as app performance, because of the lack of newer Android support I had to load this onto an old HTC Thunderbolt that I have rooted to run 4.2 and I am very disappointed in how sloppy it runs. First off it is WAYYYYY slow in communication with my camera, I click zoom and it takes a good 30 seconds before my camera zooms and even with the refresh rate turned way down or up the representation of what my camera is seeing is so far off that it is almost useless for framing shots. Yes some people are probably going to say "Well what do you expect using that old of a phone" and I will reply that if they updated this app to be supported by the latest versions of Android I could use my Nexus 5 and that wouldn't be an issue, but from what I hear it is the same even with better hardware. Also contacting Pixela has resulted in no return communication, which shows that they don't care about this app anymore.
Use CameraAccess plus instead I tried using this app with my Vixia HF R50, but no go. I found that I needed to use the CameraAccess plus app instead which works fine with my Nexus tablet and my Galaxy S4 running Android v 4.4.2
Altered some parts of the user interface.