
Andrew Sharifikia
this used to be such a good and easy to use app. recently it has changed the authentication process and it needs me to "authenticate my identity through the Rakuten Bank application"; that's VERY annoying, but the biggest issue is that even after I authenticate and log into the Rakuten Bank app, I still cannot bypass the pop up on the Rakuten Pay app; so I effectively am blocked and cannot use this app anymore.

チェルニャウスカスエドビナス
Purchased many items from their Rakuten market and got around 4000 points. But apparently after a month and a half they all "expired". I wanted to make a big purchase just with my points, but this has left me infuriated. This is very misleading and dishonest. I always used to recommend Rakuten as a good Amazon alternative, but not anymore. You have lost a customer and your reputation.
16 people found this review helpful

Will
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over time my review score is going down. I lover Rakuten Points and barcode payment, but the UX of this app is terrible and getting worse. it errors a lot and when it doesn't, silly popups take you to webpages when you are trying to switch between paying and earning points, meaning you often have to lose on points as there is a queue of people behind you. recently I am able to get points at only 50% of the stores I want because of some sort of app issue.
4 people found this review helpful