
Chamathka Kangara
It will be great if the UX experience is a little more improved for instance, better language translation options. Right now some information is displayed in English (e.g. menu options) but not all the key things. If this can be improved, the app will be more user friendly to more people.
Rakuten Group, Inc.
July 7, 2026
楽天トラベルアプリをご利用いただきましてありがとうございます。
いただいたご要望を参考に担当者にも共有し、今後の改善に活かしてまいります。
引き続きご利用いただければ幸いです。

A Google user
Been two years since I last reviewed this app. Went to Japan and was doing a road trip across some prefectures so generally booked hotels at the last minute so wanted to see if this app changed. Sadly it has not. Still the app although has most of the entry fields in English as soon as you click area, all the prefectures and cities are in Japanese. Even if you do know what the Japanese is for the prefectures and areas all the results come up in Japanese with English headings. However going to the rakuten travel website (even on a phone) will have nearly everything in English (and this is what I ended up using) which makes the app a little pointless unless you understand Japanese or want a mix and match of languages.
5 people found this review helpful

tom liu
Just so bad. Every travel option opens as a pop up so if you accidentally press back all your setting will be forgotten. Most importantly it doesn't help that the all and it's pop ups are all so SLOW!
5 people found this review helpful