楽天Edy：ポイントがドンドン貯まる便利でお得な電子マネー

楽天会員ランク シルバー会員様以上限定

楽天Edyとは？

【楽天Edyの主な特徴】

よくある質問

お問い合わせ

注意事項

プライバシーポリシー

Rakuten member rank Limited to silver members or more
Download & set up Osaifu-Keitai Rakuten Super Points
Edy 200 yen gift that can be used right now!
For details, please check here (https://edy.rakuten.co.jp/campaign/other/edy/app_precharge/).

What is Rakuten Edy?
Rakuten Edy can be paid with just a touch! Rakuten super points and so on are collected! Convenient and advantageous Rakuten Group electronic money.
More than 620,000 stores that can be used (as of April 1, 2019)! Available at convenience stores and drug stores.

[Main features of Rakuten Edy]

◆ Convenient to use instead of wallet!
You can easily pay at shops in town or online shopping ♪

◆ Easy to charge! Abundant charging means ♪

・ Selectable charging means! Of course, you can also charge cash at convenience stores nationwide.
① Credit card
If you are an Rakuten member, you can also charge from a credit card registered with Rakuten!
(2) Bank account (Rakuten Bank, Sumitomo Mitsui Banking, Mizuho Bank, Mitsubishi UFJ Bank, Japan Post, Resona, regional banks, national credit unions)
③ Rakuten Super Point
Points earned by using Rakuten Group services can be charged to Edy and used!
(* Excludes limited-time points)
④ Cash charge (can be charged at a cash register at a convenience store)
・ Convenient auto-charge function
・ No need to worry about a shortage of balance with the “Now Charge” function that notifies you of the charge timing!


・ Of course, cash can be charged! You can also charge from your credit card with the app


◆ Rakuten Super Points are collected!
・ Acquire Rakuten Edy for 1 point for every 200 yen
・ In addition to Rakuten Super Points, you can collect 10 types of points! Choose your favorite point and live wisely ♪
“①ANA Mileage Club ②Ponta ③WALLET point ④T point
⑤ Yodobashi Gold Point ⑥ Epos Point ⑦ Matsumoto Kiyoshi Cash Point ⑧ Edion Point ⑨ Dot Money ⑩ Big Point ”
・ Accumulate 1 point for every ¥ 200 with a charge from Rakuten Card!
・ Use the Rakuten point card function to earn points in double!


◆ Balance inquiry can be done immediately!
・ You can see the balance immediately with the widget function (only Osaifu-Keitai balance)!
・ You can see the maximum usage history for 4 months
・ Using the app, you can also check the Edy card balance!


◆ There are over 620,000 shops that can be used!
・ At Rakuten Ichiba and town shops. It can be used at over 620,000 member stores nationwide. (As of April 1, 2019)
, Convenience stores, drug stores, supermarkets, home appliances, department stores, family restaurants, pubs, etc.

Frequently asked questions
[Q1] Downloading does not end or an error occurs during downloading.
▼ How to respond
Please uninstall and then download again from GooglePlay.
* Edy balance does not disappear even if the app is deleted.
* The auto charge setting is reset.
▼ How to respond
Please delete the GooglePlay app cache.
Please check here (http://edy.rakuten.co.jp/app/app_error/) for details.
(* Smartphone dedicated page)


[Q2] Forcibly quit when the app starts
▼ How to respond
Update to the latest version.
▼ How to respond
Please uninstall and then download again from GooglePlay.

[Q3] Unable to load balance
▼ How to respond
If your smartphone has insufficient memory, you may not be able to read Osaifu-Keitai. For other causes, check here (http://support.rakuten-edy.co.jp/faq/show/574).

[Q4] Auto charge is not possible
▼ How to respond
Auto-charge does not work when background communication is restricted by task killer or power-saving apps. Please exclude the Rakuten Edy app from the background settings. For other causes, please check here (http://support.rakuten-edy.co.jp/faq/show/48).
▼ How to respond
On Sharp devices, auto charge may not work during sleep due to the eco-technical function. Set the eco-technical setting to “Normal mode” or turn off “Energy saving standby” in “Technical mode” or “Help mode”.

[Q5] The widget display is broken after updating the app
▼ How to respond
Please reset the widget or restart the device once.
For other frequently asked questions, please check here (http://www.rakuten-edy.co.jp/support/).

[Q6] Osaifu-Keitai app IC card balance reading starts up
▼ How to respond
Turn off “Automatic IC card balance reading setting” from “Settings” in the Osaifu-Keitai application menu.

Contact us
For inquiries, please check the Q & A on the website (https://support.rakuten-edy.co.jp/) and contact us.

Notes
・ Check if the smartphone is compatible with Osaifu-Keitai.
・ Please use the latest version of Osaifu-Keitai Web Plugin.
・ We have acquired access logs from some advertisements. If you do not wish, please turn off browser cookies.
(If you turn it off, you may not be able to participate in the campaign)
・ Be sure to check that the Osaifu-Keitai function has been initialized before using it on a used terminal. Even when purchasing from a second-hand store, it may not be initialized.
When launching the app for the first time, there is always a screen for agreeing to the terms. Please note that even if it is activated for the first time, if the top of the app is displayed without agreeing to the terms, the balance is not initialized even if it is 0 yen.
Even when the app is installed for the first time, information may remain in the Osaifu-Keitai function itself. If the top of the app is displayed without agreeing to the terms, delete it from “View details” → “Delete Rakuten Edy” on the top of the app, and then perform the initial settings.
Please note that we cannot be held responsible for any problems that may occur with the use of a used device.

Privacy Policy
The outline of the handling of user information in this application provided by Rakuten Edy is as follows.
Before using this application, please be sure to check the application privacy policy and understand the contents before using it.


1. User information to be acquired
Personal information registered by customers (name, date of birth, gender, postal code, telephone number, email address, password, credit card information)

2. Purpose of use of user information
For the provision of the services described in the Rakuten Edy Service Membership Registration Agreement and related services

3. Acquisition method
User input operations

4). Existence of third-party provision
We will not provide the acquired personal information to a third party except with the consent of the user himself / herself or under the laws and regulations.


Please refer to the following URL for details on Rakuten Edy User Information Registration Rules and handling of personal information.
[PC] https://edy.rakuten.co.jp/terms/pdf/registration.pdf
[Smartphone] https://edy.rakuten.co.jp/terms/registration.html