Japan Official Travel App

7.28K reviews
Content rating
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About this app

Find reliable information and navigation for your trip to Japan.
“Japan Official Travel App” is the official smartphone app provided by JNTO, delivering up-to-date information about traveling in Japan for a safe and comfortable journey.

App Overview:
-Travel guide contents
-Route Search and navigation

About the Features:
[Travel guide contents]
Regularly updated articles and tourist spot information, maps, and route search features help you plan and travel your journey across Japan. Transit search is compatible with Japan Rail Pass.

Explore Japan through content-rich articles introducing big cities to small rural towns and events. The articles are selected by JNTO for the app to enrich your journey.

The app contains basic information about Japan that may be helpful for tourists, such as general rules and manners, medical assistance, and embassy contact details. Links to helpful services also provided.

[Route search]
-The app navigates you from your preferred point of departure to your destination.
-Search covers all modes of public transport (trains including JR and subway lines, airplanes, taxis, and ferries), and is compatible with Japan Rail Pass
-Provides useful information such as the most convenient carriage number for train transit, platform information and station lists.
-Search directly from a zoomable interactive train map
-Allows you to save searched routes. You can also see them while offline.

[Offline Spot Search]
-Search offline for the following spots:
*Free Wi-Fi hotspots
*Tourist Information Center

-At the time of your initial access, we ask users to participate in a survey, which is used for enhancing tourism experience in Japan. This survey is optional, and you will be able to use the app without answering them.
-This app uses GPS in the background for enhancing user experience.
Updated on
Aug 31, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
7.28K reviews
A Google user
October 26, 2018
This is the only app available (as of this time) that lets you sort the travel by JR Rail Pass first. It was the best app for me while traveling everywhere on my JR Rail pass. When I switched between Wi-Fi and mobile data, it would lose the ability to click on the details of my travel route, which was really annoying and time consuming, having to re-search my route and adjust the timetable back to when I started to be on the same route I was on, that's the main reason it lost a star for me. It was really helpful with knowing what platforms the train I needed would be on. It also gives alternative routes besides JR, and options so you can use both to figure out your best path there. Trying to search addresses as a destination never worked correctly for me and I tried multiple ways to enter the address in English. It only worked best by searching the name of a place, like a station, hotel, sightseeing place and using that. But in general, entering addresses in English doesn't translate well on any of the apps I've used in Japan. But honestly, it was the app I used the most in Japan since I had the JR Rail Pass.
15 people found this review helpful
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A Google user
January 12, 2020
10/10, must download app! I used it for a 2-week trip including Tokyo, Kyoto, Osaka, and Hiroshima to figure out local metro, train, and Shinkansen (bullet train) routes. Google Maps provides the same info, but this app can be used offline. The articles were helpful for a first timer to figure out how to use IC Cards, and finding common attractions in each city. The most valuable articles tell you about tourism promotions where you can get discounts (with passport) and pick up free souvenirs!
28 people found this review helpful
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A Google user
May 13, 2019
This is a great app with some poor decisions. First time I opened the app it asked me to fill out a survey which I obliged and submitted. However in the 2 weeks I visited Japan, this survey popped up 15 more times over the course of the trip and I cannot pass it without restarting the app. This is horrible when you're quickly trying to check train directions and are about to miss a train. I will say train directions are more accurate than Google Maps in a few cases I found.
4 people found this review helpful
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What's new

Updated offline spot data.