4.91K reviews
Content rating
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About this app

It is a service that allows you to use shared cycling all over the country. You can easily use it in various scenes from town riding to sightseeing.
It can be rented in 30-minute increments, making it convenient for small trips.
(Bicycles with different hourly rate settings may be mixed depending on the area. Please check the bicycle usage fee with the app.)

Why don't you go farther than usual with an electric bicycle?

It is also popular for saving transportation costs, light exercise, and traveling around the Three Cs.
In addition to credit cards, you can also pay with PayPay.

・ Easy to use on your smartphone, anytime
You can use it immediately after registering as a free member. You can easily book a bicycle or search for a station at any time from the app.

・ You can borrow anywhere and return it anywhere
You can rent any unmanned station with the HELLO CYCLING logo. If you can return it at the HELLO CYCLING station, you can return it even if it is not the place you rented it.

・ Various usages with one account
With just one HELLO CYCLING account, you can cross multiple shared cycling companies and book multiple cars at once.

・ No need for apps or reservations with IC card registration
If you register your IC card, you don't need to make a reservation or use an app. It can be used only with an IC card.

[How to use]
1. Book your bike from the app.
Find the station you want to use and book your bike.
2. Unlock the bicycle.
Confirm the reserved vehicle number and bicycle vehicle number, and enter the 4-digit PIN issued at the time of reservation.
3. Return the bicycle.
Return to the station, lock the key manually, press the RETURN button on the control panel and select "1" (YES).

[Payment method]
・ PayPay
·credit card
・ Webmoney
・ Carrier payment (NTT DoCoMo, au, Softbank)
・ Yahoo! Wallet
For other payment methods, please check the official website or the app.

[Can be used at such times]
・ For daily use of commuting to work or school
・ For shopping in the neighborhood
・ For leisure and sightseeing trips

[Precautions for use]
・ Be sure to read the terms of use before using.
-This application uses the location information of the terminal.
・ Price plans vary depending on the area.
Updated on
May 12, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.86K reviews
Hala Khat
April 21, 2023
2/3charged battery could not stand for 30 minutes even. From the moment I took the cycle, it started to fulgurate as if it was empty. In addition, the GPS was crazy It took me a lot to find the parking place. I hope to fix these problems
1 person found this review helpful
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May 18, 2023
HELLO CYCLINGをご利用いただきありがとうございます。 この度はご意見をいただき大変恐縮です。 本件に関して詳しくお伺いしたく、以下の窓口までご連絡いただけますと幸いです。 <HELLO CYCLINGサポート窓口> customersupport@hellocycling.jp 今後ともHELLO CYCLINGをよろしくお願いいたします。
Amanda Carlton
February 12, 2023
Even though the language settings are set to English, half of the content is still in Japanese. Even with user guides, it's still quite difficult to set up a bike registration: could not register my IC card so I used the Pay Pay option. Maybe just my city, but there's almost never any bikes available. I've scanned the whole city and there are less than 20 bikes! If you do get to ride a bike, they are very nice with the electric assist.
4 people found this review helpful
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February 22, 2023
Amanda Carlton様 HELLO CYCLINGをご利用いただきありがとうございます。 この度はHELLO CYCLINGの言語設定についてご指摘を頂戴し、誠に恐縮でございます。 また、ご利用されたいステーションに貸出車両がないとのことで、ご不便をおかけし申し訳ございません。 ステーションを巡回し、偏りがでないよう再配置に努めておりますが、行き届いていないとのことで誠に心苦しい限りでございます。 いただいたご意見を参考にサービス改善に引き続き取り組んでまいります。 今後ともHELLO CYCLINGを何卒、宜しくお願い申し上げます。
A Google user
August 8, 2019
One of the most confusing, frustrating and downright unpleasant user experiences ever encapsulated in an application. I fear that when an English version of the App becomes available, it is most likely to be another incomprehensible mess. Under absolutely NO circumstances should foreign users pay for bike hire by foreign credit card - the international transfer fees are killer (I learned that the hard way ... ouch). However, the actual bikes and the system are great once you figure out how to use them. So, to that end I am now putting together a blog post and video to guide foreigners on using the scheme. I think it would be a great benefit to tourists visiting Japan for the Olympics, so I want to do my best to help Japan cater for foreigners ... this application is an embarrassment to Japan and I fully intend to rectify that.
19 people found this review helpful
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