Justin Frahm (Jusdino)
I can't figure it out. I'm not dumb, but this app is obviously very cheap and clunky. I can't, for the life of me, get my new neo pen's writing to just show up in the app. Any directions, where they're written at all, are poorly written, incomplete, and don't spell out the most basic function. The unintuitive interface doesn't help. I think I'll return this pen.
NeoLAB Convergence
June 4, 2024
Hello. We apologize for any inconvenience caused while using our service. If the Neo Studio 2022 app and BT connection are working correctly but the writing on the dedicated notebook is not being recognized, please send the details of the issue along with a screenshot to support@neosmartpen.freshdesk.com for a prompt response.Thank you.