The government of the Grand Duchy of Luxembourg has developed a mobile app for alerting the population by smartphone, called ' GouvAlert.lu '.
Its purpose is two-fold:
- firstly, it enables the 112 service (Grand Ducal Fire and Rescue Corps) to broadcast alerts about major incidents. Users can also use the app to contact the emergency number 112 directly. The call generated by the app can then be geolocalised automatically by the 112 service, enabling the rescue services to locate the caller and take action as quickly and precisely as possible;
- secondly, it allows users to be alerted by a notification on their smartphone in the event of an emergency or crisis situation that affects public safety.
The app supplements the alert system operated by the Crisis Communication Service and forms part of a general approach for increasing public awareness and understanding of risks and protective measures.
As a preventive measure, information on appropriate behaviour to adopt and the various emergency response plans are also available via the app when there is no current alert.