TELUS Health Virtual Care

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About this app

Personalized virtual care from Canadian healthcare professionals, via encrypted text and video, whenever you need it, anywhere in Canada.

TELUS Health Virtual Care is only available through employee or student health benefits, and some group or individual health plans. Memberships extend to immediate family members (partner and dependents under 26).

Start a consultation with our care team for help with physical and mental health concerns, including:
• Medical advice
• Diagnosis
• Refill and new prescriptions
• Mental health support and assessment
• Specialist referrals
• Requests for lab tests and imaging


TELUS Health Virtual Care is not meant for medical emergencies. For emergencies, call 911 or go to the nearest Emergency Room.

Our care team does not prescribe controlled substances (e.g. narcotics, stimulants (including ADHD medication), opioids, benzodiazepines, cannabinoids or barbiturates).

TELUS Health Virtual Care is not a replacement for your family doctor. Our healthcare professionals should not be your primary point of contact for chronic diseases such as cancer, or other complex care.


Our service is also available in a web-based version. We recommend the use of the web-based version for users with accessibility considerations.

Developer Website

App Support

Privacy Policy
Updated on
Nov 15, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info, Health and fitness and 3 others
This app may collect these data types
Personal info, Financial info and 6 others
Data is encrypted in transit
You can request that data be deleted