This is ridiculous I've been trying to visit with my boyfriend and I receive an email saying that I have not installed the connex us. Which I did this is the 6th time this happens in 1,day
The guy keeps trying to blame me for his broken product. I do everything he says so I can get a visit with my husband and it doesn't even connect and then I get s failed email. Do not use this app!!!! I'm going to contact the BBB.
Calls are not connecting, charging against your paid time even if the call doesn't connect but will refund. Been trying to have a remote visit all day with no luck and it counts against his quota so I can't even try again. I've been ising this app for almost two weeks with minimal problems until today. And if you have less than 20-30 mins left it won't allow you to use those minutes so you have to buy more. Needs a lot of improvements.
Don't do it waste of time. No one to discuss appointment issue no refund. No customer service. Sucks stolen my last visit
Help Calls lately just keep dropping. I live in FL and my Bf is jail in GA and last two weekends the calls have dropped. So frustrating as I have 4G and wifi so need to fix this problem. Frustrating customer. Update. 11/18/16. I HATE THIS APP. When this is your only way to talk to a loved one who should not even be in there in the first place, annoying to see his face and a couple mins later it drops. Does it every darn weekend!!!! If you think it is getting better, your wrong. Worse app ever!