- Flag inappropriate
- Show review history
The app has some great features and is intuitive and easy to use. Customer service is difficult to access for anything meaningful. When I was being overbilled and had some problems with the app, my first attempt to access customer service got a response email telling me how to cancel my service. After a couple months, my issues were mostly resolved and I do like the service, both this app and the web interface as well as the ability to get faxes through email. It would easily be five stars if customer service didn't take a struggle to access
2 people found this review helpful
Hello Daniel. Thank you so much for your feedback. If you still require further assistance, please feel free to message us at email@example.com with your account details and we would be happy to assist! ^RA
I'd give zero if possible. Cancelled before trial ended, was still charged. No one available to take phone calls. Sent several emails. Had to cancel my card & get a new one reissued. And metrofax just tried to charge that one too! Oh & pretty important thing also is that I sent the same fax three times to same place & the recipient did not get a single one. Bad business all around.
1 person found this review helpful
February 19, 2023
We certainly don't want this to be your experience Erin. If you message us at firstname.lastname@example.org we will be happy to try to resolve any issues. ^RH
I was looking for a way to fax a claim and I found this app with a free trial. Its helping me because Its hard to find somewhere to fax in the community. The problem is that I must send large files with alot of pages in separate faxes. Otherwise it doesnt go through. I also would like the option to ad a header/footer notes on each page or customized option. More space on the coversheet would be nice. A feature with templates for coversheets would be nice. Other than that.. So far so good.
4 people found this review helpful
Hello Naomi. Thank you for the suggestions. Your feedback will be passed along. If you have any questions or concerns please feel free to message us at email@example.com. ^RH