
E A
The mobile app is completely useless and horrible to navigate. It always crashes and automatically log me out every time I tried to download the network coverage. Sometimes it even takes a day to send an OTP to be able to log in again. Not helpful at all to download the app and even you call the provider the staff wouldn't even provide the information you were looking for.
3 people found this review helpful
NAS United Healthcare Services LLC
March 17, 2026
Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address the concerns raised.
For urgent assistance, please contact our customer care team at 800-2311, available 24/7.
Thank you!

Ethan Lee
This insurance is a scam. I have submitted the same reimbursement claims multiple times only for each one to be denied, requesting more and more documents every time, each more difficult to obtain than the last and now just darn right unrealistic. It's been four months for one claim. One would think they're priority is to find every and any excuse not to pay. š¤
26 people found this review helpful
NAS United Healthcare Services LLC
May 9, 2021
Dear Mr. Ethan, we apologize for the inconvenience. We want to take a closer look at this for you. Please send a note to customercare@nas.ae, kindly include your insurance card/EID number and your mobile number and we will reach out to you. Thank you.

mehedi hasan
when ever I feel I am not OK I went doctors, unfortunately last two time I was felt very sickest, even I can't walk properly that time doctors give advised better you admitted just for 2 or 3 days so they can give better treatments. when ever they send for approval, you guys rejected it. that means it's totally wrong, and it's clear you guys don't have value for your members. I request my company to change this insurance company. I am totally disappointed š
NAS United Healthcare Services LLC
September 7, 2026
Mehedi, we regret to hear about your experience. Please allow us to assist in investigating the matter by sharing your card number, Emirates ID and contact number at customercare@nas.ae, so we can look into the issue for you.
Thank you!