My Smart City

3.2
1.44K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Connect to your city like never before! Book service providers (gardeners & domestic cleaners) report municipal concerns (potholes, power outages, etc) & more.


The app that places YOU, the citizen, at the centre of innovation in your city. Welcome to My Smart City!


Report maintenance concerns with your local municipality, find out what is happening around you, engage your community, and get rewarded. From reporting potholes, getting instant load-shedding updates to finding out what events are happening near you, and much more!


- NEW FEATURE


Search, review, and book service providers near you at the tap of a button. Now you can find skilled, trustworthy, and reliable service providers in your area with the My Smart City App. From friendly and professional domestic cleaners to premium gardeners that are ready to assist YOU. Book a provider, track their movements, and have full control. Premium service at your fingertips.


Download the My Smart City App today for these and many more amazing features!
Updated on
Dec 18, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.2
1.43K reviews
Ahmed Kathrada
January 17, 2026
đź‘‹you see, most people leave home without a WiFi. Other online apps give you feedback errors i think or .lack of.. stable connection give error so no more "empty" phone screen and give us information that helps us.Cheers old msg: seems if my mobile data is off , then I just just a Black splash screen , if there is a increase of crime around my work area what could I do ? I can't report noise Disturbance, We are on the slow track to Success. Keep it up! od bless
4 people found this review helpful
Did you find this helpful?
Acumen Software
December 15, 2025
Hi there. Thank you so much for your positive feedback! Unfortunately, the app does require internet connectivity to be able to log the issue and send it to your municipality. For any other concerns, please feel free to contact support@mysmart.city
D vdB
January 23, 2026
the app misallocated calls. twice now city power officials call me only to tell me i must relog a call against another team... but of course the app does not allow this... please remap...also, pleaee provide ability to escalate or update calls + enter addresses for a differwnt location to where you currently are.
Did you find this helpful?
Acumen Software
February 4, 2026
We apologize for the inconvenience. Please provide the reference numbers or contact us at support@mysmart.city so that we can understand why you were diverted. You should also be able to escalate issues by filtering for closed issues and selecting escalate, as well as log issues for different locations - our support team can also assist with this.
Nthabiseng Mofokeng
October 13, 2025
The app works well. Would be great if they provided logged ticket references so you can also do your own follow ups. Also, the call days after the problem is resolved to check if it has been resolved. Previously they used to do in-app check ins on a chat platform, but they have stopped that, that was awesome to have.
Did you find this helpful?
Acumen Software
October 20, 2025
Hi there, thank you for your feedback, we will forward your suggestion to our developers.

What’s new

Improved AI logging efficiency

App support

Phone number
+27114678528
About the developer
ACUMEN SOFTWARE (PTY) LTD
infrastructure@acumensoft.net
SANDOWN MEWS, 88 STELLA ST SANDTON 2031 South Africa
+27 72 671 2762

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