3.3
408 reviews
50K+
Downloads
Content rating
Everyone
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About this app

Smart phone video visitation has never been easier, thanks to the CIDNET app. CIDNET connects Encartele’s customers with their incarcerated loved ones through streaming video and messaging applications. This app offers all of the functionality of the CIDNET website in one convenient, portable place. Get notifications as soon as your visitations are approved, and spend less time wondering whether your inmate received your messages. Get the CIDNET app and get connected.
CIDNET enables users to:
• Create a CIDNET customer account
• Manage account preferences
• Conduct and schedule streaming video visitations over the internet
• Read and send email-style text messages
• Search for and connect with incarcerated friends and loved ones
• Purchase data for video visitations
• Purchase credits for messaging
• View transaction and notification histories
• Add personal photo ID for incarceration facilities that require it
Currently, the CIDNET platform supports only the Chrome Browser on modern laptop and desktop PCs. The newly released CIDNET app requires Android 4.1 or higher.
Updated on
Dec 10, 2018

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
3.3
408 reviews
Stacy Frisbey
December 30, 2021
This is a great app. Especially when you're in need of faster contact with a loved one or just needing to see their face when it's impossible to otherwise. I'd give it a 5 star except $20 for a video call, and the fact that the prices jump all over the place to send a message. Sometimes the shorter msgs cost more. What I don't understand is why it cost me to send as well as read the messages that are sent to me. Getting over just a bit but quality is good app doesn't load sometimes is all.
9 people found this review helpful
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Tabitha Ricci
April 8, 2022
Love this app for anyone that has someone in the jail system this app is great. It's just like texting plus you can call send pictures and video chat. It's like my fiance and I weren't apart with how much we talked. It's decently affordable and they will refund ur left over data. Now that feature I love.
3 people found this review helpful
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Kaitlyn Michael
December 10, 2021
Will not load on the app on my phone or website on my laptop. White screen on app and always says error the website is no longer available or has been moved. I used this for months until September when it quit working. I have messages waiting on me to read and I can't access them and I can't respond. This is what cuts my kids off from seeing their Dad. This app is horrible. Really disappointed 😞😭
8 people found this review helpful
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What's new

Fixed error: Chrome required user input to activate the video. We set an override so the "play" button no longer pops up on any user media.
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2.0! New look, new feel. The customer portal has migrated to only using data; no more credits. The look of the video and dashboard is completely different. Older versions will not work.