Review from Mark Matz
I want to use and pay for this app so badly, but it is such poor software that I just can't make myself do it. I have a fairly current phone, with good specs (Nexus 5x) and even on that, this app crashes roughly every other song, whether streamed or downloaded onto my phone. Skipping ahead or back in a song also crashes the app. What I want to do is use the app to download entire shows, and listen to them in my car. Unfortunately, due to the constant crashing, every song longer than 5 minutes is a highly frustrating experience, as the app can't get through the entire thing, and when it crashes, I can't skip ahead to where I was when it crashed, because then it crashes AGAIN. This app has such money making potential, but the poor design and software is so bad that I canceled my subscription to nugs. The entire point is to be mobile with good live music, and that's simply not doable with Thai awful app.
App is terrible. Complete waste of space on my phone. Creating a Playlist sucks. Save for offline on music I have purchased is grayed out. Playing the music is terrible just randomly stops playing and won't pick up again. Not sure who is to blame Nugs for their service or the people who developed this app.
I love it, for the most part. Playback is great and I love that I can stream lossless audio. There aren't as many artists as I had hoped there might be, but I understand that's likely due to the artists and not necessarily nugs. The only real problem is the UI, and it's a big problem. I do not like the current interface for seeking through tracks, like, at all. I've noticed a lot of stuttering and occasional freezes when navigating through the app. Finally, the overall design aesthetic is just kind of bland. Put some love into those areas and this is easily nearing five stars, for me. Feature idea: ability to browse shows by city and/or venue would be sweet.
I was not able to subscribe to the service through the app. So I signed up online and the app would not recognize my subscription. I followed all their self help steps and submitted a ticket and the last message I received was essentially "are you sure you're logging in with the correct email address?" (I was). Compound this with spotty playback in my vehicle over Bluetooth for even the free streaming channel and I don't feel the quality of this service even comes close to what you would expect for the cost.
Great app. Great service. The last update fixed the issues I was having with the lock screen controls. You guys are awesome.
I wish I could cast to my Google Home big-brother device.
Latest update fixed a TON of issues. Support for Bluetooth improved tremendously, can now pause and play from my headphones and the notification buttons. Shows current song on the lockacreen. No more issues with audio cutting out on long songs, or having to restart a song after pausing. Fixed almost all my issues with the app. Interface is still not the best, but it is a 100x better experience than it previously was.
Introducing nugs.net HiFi! Upgrade to a nugs.net HiFi streaming subscription today to enjoy lossless, CD-quality streaming of our extensive catalog.
Simultaneous Offline Downloads
Bluetooth support improvements
Offline file download/playback improvements.
If you enjoy the nugs.net app, please consider taking a moment to leave us a review! Have a question? Contact nugs.net Customer Service at help.nugs.net.
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