6 reviews
Content rating
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About this app

The Cityline app makes it easier to report potholes, damaged street signs, and other issues impacting quality of life throughout neighborhoods and districts in the city. Mobile users now have the ability to submit service requests from their phone and receive status updates on their requests. Cityline is fast, lets users crowdsource requests, and is simple to use.

Submit a request:

-Enter an address or provide a location using the map
-Select a request category
-Take and upload a picture (right away or snap your picture on location and upload later)
-Confirm a description of your request Submit your request

The app allows residents to share as much (or as little) information as they like as registered users or as little information as they like as anonymous users. Registered users can subscribe to follow status updates on their requests. Residents can still place requests to Cityline online at or by calling (315) 448-CITY (2489).

The SYRCityline app is developed by SeeClickFix (a division of CivicPlus) under contract with the City of Syracuse.
Updated on
Mar 14, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted
6 reviews
Jay Sherman
July 7, 2022
Easy to use,well maintained site
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Ka Roberts
April 22, 2022
I seem to catch it after resolution
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What's new

This release includes:
- Location validation in request reporting allowing you to select between physical address and latitude/longitude for more accurate request locations
- Canned comments for organizations and service providers
- Bug fixes