I had the old app which connected to WiFi as soon as I was in range. Now I cannot connect at all with my Android tablet. Keep getting a message "this one got lost in the clouds" It took a week to get a message from support to clear all cookies and history which didn't work. I have heard nothing since.
What do the different colours on the map even mean? No explanation! Also the locations of places on the map are totally wrong!
I've been using this app for nearly eight years at this point. It rarely gets opened, but after registering it signs me in automatically to the cloud network. Yes I do have to confirm who I am and that I want to continue, but you can't really ask for more.
Can't connect to cloud since I got new phone, doesn't let me sign in via browser either! Fast connect was easier you signed in once for entire lifespan of phone It's not even clear where to sign in here, where to put in details when on home wifi
One star is the clue, same complaints as most other people, shame you can't submit -5 CR*P, sky should stick to television & don't venture into things they know nothing about.
Support isn't very good. Very slow still waiting for them to get back to me
The Cloud WiFi Finder has been rebranded and we’re now Sky WiFi Finder — you’ll still connect to The Cloud to get online at thousands of hotspots across the UK and now you’ll start to see Sky branding shining through.
• We’ve updated the Help & Support section with info about Sky WiFi.
• Easily search for the nearest Sky WiFi venue with Sky Sports.
As always, please contact our customer service team on email@example.com for any assistance.
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